Has "Arms Unlimited" always sucked, or is it just me?

**imashooter2** · March 1st, 2022, 04:54 PM

Did I miss the post where GunLawyer has received his stuff?

**GunLawyer001** · March 1st, 2022, 05:24 PM

Originally Posted by imashooter2

Did I miss the post where GunLawyer has received his stuff?

No, I cancelled, despite them telling me it already shipped and I'd have to return it. It never came because they never shipped. They lied. I got a refund without too much trouble.

They aren't the only seller that pretends that "assigning a shipping number" is the same as "shipping", not even the first to claim that once their shipping department created a number then their hands were tied and it was impossible to stop it from being handed to the carrier, sent to me, and I'd have to return it and pay a restocking fee.

I don't think business like that last long, especially where the market is well-defined and the customers talk amongst themselves.

**JSPA** · March 3rd, 2022, 01:21 PM

I've left a negative review on their site twice now and both times it was scrubbed off!

Wow...

**GunLawyer001** · March 3rd, 2022, 04:56 PM

Originally Posted by JSPA

I've left a negative review on their site twice now and both times it was scrubbed off!

Wow...

That's not a good sign.

**Emptymag** · March 3rd, 2022, 05:01 PM

Originally Posted by GunLawyer001

That's not a good sign.

That's good enough for me.
Mentally noted not to use them.
Maybe I'll email them and let them know why.

**esh21167** · March 3rd, 2022, 05:24 PM

Originally Posted by JSPA

I forgot to update what happened with my AU order situation.

Well the issue has been resolved but it was NOT resolved by AU.

After I received an email from AU basically calling me out to say that's just Colt and if you don't believe we sell Colt parts, call them.

So that's what I did. I eventually was routed to the head of distribution for Colt dealers who happens to work with AU quite a bit.

After some discussion it was determined that AU is wrong and they are NOT Colt parts.

The Colt rep said to send him the ones I received from AU and in the meantime, he will send me true Colt Ambi Safties - which he did and I did receive.

He said that the Colt parts have NOT changed and he will be checking in to what AU is doing over there - he said he can't have a dealer lying to customers and making Colt look bad.

So in the end, I really have to hand it to Colt for stepping in to fix the situation and hopefully lay a smack down on AU.

Let it be a warning to anyone looking to buy from Arms Unlimited in the future and a lesson to stay the course if you know you're right when you have been wronged by a company

That is some great CS. Very unusual today. Glad it worked out for you.