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Thread: Cabela's Newark DE
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August 31st, 2021, 05:24 PM #1
Cabela's Newark DE
Pasting the email I sent to the manager of the Newark, DE Cabela's. Still have not heard back in 5 days. Horrible experience. Everyone knows Cabela's is slow - I budgeted 1 hour for this reason. I thought I was clever going to DE to avoid tax but there's no such thing as free lunch. My online order pickup was over 2 hours on a weekday.
Yesterday at the Newark store I had a very negative experience when picking up a firearm purchased online and wanted to provide some feedback.
I arrived at about 2:30 pm and immediately checked into the queue at the firearms section. There was only one gentleman ahead of me so this experience was not based on number of customers or how busy the store was. I then proceeded to stand around and wait for nearly 90 minutes to be helped. There were no Outfitters around to speak of and the ones that did come and go did not seem to care at all that myself and other customers were waiting for a significant period of time. (The one exception was a nice gentleman named Fred who was in training thus couldn't process my pickup but nonetheless was the only Outfitter who seemed the least bit bothered at the situation and tried to help).
Other customers who checked in after me were upset too and either waited or just left saying they were unlikely to return to the store.
Finally after basically begging to be helped I started the computer application and completed my part in about 2 minutes. After more waiting to track down someone else for a secondary check, my background check was completed in 20 seconds. I did not require a demonstration as I was familiar with the product nor did I handle any other firearms. As you see, the only factor in the over 2 hour process was lack of staff at the counter.
This was quite disappointing since I've been a Cabela's customer for years and drove over an hour to the store. Additionally, the shotgun I purchased was over $1550, not an inexpensive deal. I ended up being late for an engagement that I thought I had plenty of time to arrive at.
I wanted to provide this information since management may not always have visibility to these types of situations. As of right now I do not plan on returning to the store for any additional business. I welcome any feedback from you and would love to hear back.
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August 31st, 2021, 05:31 PM #2
Re: Cabela's Newark DE
Tagged for later use.
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August 31st, 2021, 09:03 PM #3
Re: Cabela's Newark DE
I had the same experience at the Hamburg,Pa. store last week. I gave a very bad review. 3 hrs. to buy a gun. But Cabela's has been like that as long as i've been going there.
bandsmoyer
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September 1st, 2021, 07:20 AM #4Senior Member
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Re: Cabela's Newark DE
Like all retail businesses and eateries..........they are probably having trouble getting and retaining employees. Although Cabela's has always been very slow in dealing with arms purchases, its only exasperated by the lack of folks who won't work or who actually have better paying jobs at Walmart for instance, than at a Cabela's or a Mom & Pop store that can't match what others pay. (Or who won't).
Customer service is always the first thing affected by a business's cut backs and it's one of the most important pieces of a business model. I'll buy any firearms at a LGS or online sent to a LGS. I'll buy from a Bass Pro Shop or the like for supplies when or if they go on sale. Expectant parents can have a baby in a hospital and be home faster than Cabela's can process some firearms purchases!!!!!!!Engineers make things idiot proof! Evolution makes better idiots!
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September 1st, 2021, 09:25 AM #5
Re: Cabela's Newark DE
LOL
Why I do not try to compete with them.
Someone around Easton lowballs a gun on here cause of them.
Ok save $25-50 by taking the "abandon all hope highway" that may come to a hours long standstill due to a multi truck to stand around 3 hours to be cust #49998573652
-or- drive 30-45 min and have it waiting for you with the paperwork ready. Sit on the couch and BS about guns while filling out the papers, only wait is on PICS.Owner Trigger Time LLc 01 FFL/NFA Saylorsburg, PA. Sales/Service/Transfers/Training
NRA CRSO/Pistol/Rifle/Shotgun inst. BSA Rifle/Shotgun Merit badge counselor. US Navy Marksmanship Team Staff
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September 1st, 2021, 10:11 AM #6
Re: Cabela's Newark DE
I've been at Hamburg when it's taken awhile but that was because they were busy (maybe a weekend or a panic buy session, I can't recall) so they got a pass. This time was due to pure ineptitude.
Yup. About 20 minutes in I remembered how much of an idiot I was and that I should have went to my local guy who is fantastic (Straight Shooters in Perkiomenville) but this was a tough to find item and they had it on sale. Plus no tax, shipping or transfer. Plus the ability to use 7% off gift cards from Raise.com. Of course it ended up not being worth the astronomical time commitment.
In the past active junky has given the full cash back on firearms and using the other above methods with a price match at Hamburg I've literally gotten a Beretta APX for close to $200 OTD and a 92X for about $400.
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