Dealing with poor customer service

[HKusp 45]

So I rolled the dice on a small questionable rifle mfg from Florida.

The rifle bolt blew apart on the 3rd shot and their CS responded
And requested photos right after my inquiry, but silence now for
4 weeks. Phones are disconnected and further emails are ignored.

Anyone have suggestions on what should be my next step?

you may have credit card protection that provides a warranty if you used a card I am curious what manufacture and what outfit.

[85MikeTPI]

you may have credit card protection that provides a warranty if you used a card I am curious what manufacture and what outfit.

I'm trying not to name names just yet, it was a $1000 PCC chambered in 357sig. Not very many places chamber PCC in 357sig but
reading reviews of the company brought up allegations of Russian Mob connections, but there were also many satisfied customer
reviews. I did purchase on a CC and I should probably open a case with them soon, it would really suck if the Mfg was intentionally
delaying to push the purchase outside of some return window of opportunity.

I had a brass catching bag on and didn't notice the 2nd round came out split and the third blew off the extractor and left the front
part of the brass still in the barrel. The first round was intact.

IMG_0154.JPG

[free]

So I rolled the dice on a small questionable rifle mfg from Florida.

The rifle bolt blew apart on the 3rd shot and their CS responded
And requested photos right after my inquiry, but silence now for
4 weeks. Phones are disconnected and further emails are ignored.

Anyone have suggestions on what should be my next step?

tell them that if they don't refund you within 7 days, you will dispute the charge with your credit card company - and then follow through.

[ShooterInPA1]

Contact the state BBB.

I did this for some Stag grips not received from a seller in TX. The credit card company needed me to file a formal complaint with the BBB before they would refund me.

[Hokkmike]

So I rolled the dice on a small questionable rifle mfg from Florida.

The rifle bolt blew apart on the 3rd shot and their CS responded
And requested photos right after my inquiry, but silence now for
4 weeks. Phones are disconnected and further emails are ignored.

Anyone have suggestions on what should be my next step?

Do you feel uncomfortable mentioning their name? Maybe somebody with a similar experience with them can help you out.

[85MikeTPI]

Do you feel uncomfortable mentioning their name? Maybe somebody with a similar experience with them can help you out.

Well back when I was racing cars I had a bad experience with a shop and mentioned them online. Word got back to them
and when I went in to address the concern with the owner I was physically assulted by him and his 2 sons. So I kinda am
uncomfortable at this point mentioning them by name. At this point innocent until proven guilty, so I'm just trying to weigh
my options moving forward in general term, not so much specific ones...

[Walleye Hunter]

Well back when I was racing cars I had a bad experience with a shop and mentioned them online. Word got back to them
and when I went in to address the concern with the owner I was physically assulted by him and his 2 sons. So I kinda am
uncomfortable at this point mentioning them by name. At this point innocent until proven guilty, so I'm just trying to weigh
my options moving forward in general term, not so much specific ones...

They learned ya up good, eh?

[RockIsland]

Well back when I was racing cars I had a bad experience with a shop and mentioned them online. Word got back to them
and when I went in to address the concern with the owner I was physically assulted by him and his 2 sons. So I kinda am
uncomfortable at this point mentioning them by name. At this point innocent until proven guilty, so I'm just trying to weigh
my options moving forward in general term, not so much specific ones...

If they have ties to the Russian mob you should be fine.

[HKusp 45]

I'm trying not to name names just yet, it was a $1000 PCC chambered in 357sig. Not very many places chamber PCC in 357sig but
reading reviews of the company brought up allegations of Russian Mob connections, but there were also many satisfied customer
reviews. I did purchase on a CC and I should probably open a case with them soon, it would really suck if the Mfg was intentionally
delaying to push the purchase outside of some return window of opportunity.

I had a brass catching bag on and didn't notice the 2nd round came out split and the third blew off the extractor and left the front
part of the brass still in the barrel. The first round was intact.

IMG_0154.JPG

be aware its a 2 month window to dispute

[Emptymag]

You gave the state and the "unusual caliber". If I can figure out who the vendor is, anyone can.




I do wish you luck. A reputable vendor would want to know as much about what happened as possible in order to resolve the issue.