Pennsylvania Firearm Owners Association
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  1. #1
    Join Date
    Jan 2019
    Location
    Bedford
    Posts
    204
    Rep Power
    9650776

    Default Dealing with poor customer service

    So I rolled the dice on a small questionable rifle mfg from Florida.

    The rifle bolt blew apart on the 3rd shot and their CS responded
    And requested photos right after my inquiry, but silence now for
    4 weeks. Phones are disconnected and further emails are ignored.

    Anyone have suggestions on what should be my next step?

  2. #2
    Join Date
    May 2010
    Location
    Scenery Hill, Pennsylvania
    (Washington County)
    Age
    32
    Posts
    2,479
    Rep Power
    21424171

    Default Re: Dealing with poor customer service

    I hear Florida is nice to visit this time of year.
    Life is ten percent what happens to you and ninety percent how you respond to it.

  3. #3
    Join Date
    Feb 2007
    Location
    next to my neighbor, Pennsylvania
    Posts
    11,131
    Rep Power
    21474862

    Default Re: Dealing with poor customer service

    Quote Originally Posted by 85MikeTPI View Post
    So I rolled the dice on a small questionable rifle mfg from Florida.

    The rifle bolt blew apart on the 3rd shot and their CS responded
    And requested photos right after my inquiry, but silence now for
    4 weeks. Phones are disconnected and further emails are ignored.

    Anyone have suggestions on what should be my next step?
    How much did it cost?

  4. #4
    Join Date
    Oct 2008
    Location
    Elizabethtown, Pennsylvania
    (Dauphin County)
    Posts
    1,753
    Rep Power
    21474850

    Default Re: Dealing with poor customer service

    And what, exactly, is "small questionable rifle mfg" ?? More details needed.
    Many that live deserve death. And some that die deserve life. Can you give it to them? - J.R.R. Tolkien

    http://www.compassion.com/ See how God loves children

  5. #5
    Join Date
    Jan 2007
    Location
    Pittsburgh, Pennsylvania
    (Allegheny County)
    Posts
    29,244
    Rep Power
    21474880

    Default Re: Dealing with poor customer service

    I sure hope this exploding gun thread doesn't go the way the last exploding gun thread went.
    LOVE - It's what makes AR15s SO DARNED SNUGGLY! :)

  6. #6
    Join Date
    Dec 2014
    Location
    lewistown, Pennsylvania
    (Mifflin County)
    Posts
    1,043
    Rep Power
    20165258

    Default Re: Dealing with poor customer service

    Quote Originally Posted by Emptymag View Post
    I sure hope this exploding gun thread doesn't go the way the last exploding gun thread went.
    ????

  7. #7
    Join Date
    Apr 2013
    Location
    Glockin, Pennsylvania
    (Montgomery County)
    Posts
    3,695
    Rep Power
    21474847

    Default Re: Dealing with poor customer service

    Keltec?

  8. #8
    Join Date
    Apr 2013
    Location
    Glockin, Pennsylvania
    (Montgomery County)
    Posts
    3,695
    Rep Power
    21474847

    Default Re: Dealing with poor customer service

    Send another message explaining your reluctancy to explore options for legal action, but will do so if necessary. You'll get a reply.

  9. #9
    Join Date
    Oct 2008
    Location
    Elizabethtown, Pennsylvania
    (Dauphin County)
    Posts
    1,753
    Rep Power
    21474850

    Default Re: Dealing with poor customer service

    Quote Originally Posted by 57springer View Post
    ????
    I'm thinking this:

    https://forum.pafoa.org/showthread.p...highlight=blew
    Many that live deserve death. And some that die deserve life. Can you give it to them? - J.R.R. Tolkien

    http://www.compassion.com/ See how God loves children

  10. #10
    Join Date
    Dec 2014
    Location
    lewistown, Pennsylvania
    (Mifflin County)
    Posts
    1,043
    Rep Power
    20165258

    Default Re: Dealing with poor customer service

    Quote Originally Posted by ROCK-IT3 View Post
    Yeah , I see it now . Thanks !

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