bleepin' disk drive, bleepin' bleepin' raid controller

[LittleRedToyota]

so here i am sitting in my office at 11:00 on friday night...

waiting for a new disk drive to be delivered for our dell server...

'cause one of our drives is experiencing media errors...

and the bleepin' RAID controller isn't handling the errors well and keeps crashing the bleepin' server...

and dell apparently is going to use every bit of the 4 hours they have in our 4 hour service contract to get me a new drive...

'cause it has to come from frickin' cleveland.

(of course, cleveland is really only 2 hours away, but dell says it is going to take 4 hours and the reason it is going to take so long is that i has to come from cleveland. i guess the guy in texas...or india...or wherever he was from...fails to realize that cleveland is only 2 hours from pittsburgh. maybe it will actually get here by 1AM instead of 3AM.)

oh well, at least i get to smile about the fact that dell has to pay someone to get in a car and drive all the way to pittsburgh from cleveland in the middle of friday night just to deliver me a new disk drive.

anyway...argh.

[Lycanthrope]

Oh man.

Sucks to be you.


But......we feel your pain.

Lycanalittlethrope

[LittleRedToyota]

thanks lycan.

actually...the drive just showed up...

turns out it only had to come from sewickley...

i thought that guy on the phone was a little off...

cleveland is not 4 hours away...and how in the heck could dell not have a support subcontractor closer to pittsburgh than cleveland? i mean pittsbugh ain't new york or anything, but there are plenty of companies around here that use plenty of dell computers.

anyway...time to swap drives and go home (at least i hope it's that easy...should be...we'll see)!!

[thirtyonebravo]

Dude! You're gettin a D... drive.

heh..sorry couldn't resist. Good luck on the swap!

[LittleRedToyota]

Dude! You're gettin a D... drive.

LOL!!

good one.

[Autonomous]

thanks lycan.

actually...the drive just showed up...

turns out it only had to come from sewickley...

i thought that guy on the phone was a little off...

cleveland is not 4 hours away...and how in the heck could dell not have a support subcontractor closer to pittsburgh than cleveland? i mean pittsbugh ain't new york or anything, but there are plenty of companies around here that use plenty of dell computers.

anyway...time to swap drives and go home (at least i hope it's that easy...should be...we'll see)!!

Good luck gettin that drive workin(i know squat about computer machines...) I feel you on how ridiculous some companies are when it comes to doing what they say they will do. We just got a expensive piece of kitchen equipment fixed tonight. It was on the hold list for three days...the world is full of idiots...some times they are idiots without maps....some times they are just the plain old idiot kind...
-A
side note the repair man was very pro second amendment. Had a great conversation with the man about politics and guns. not every day one has a convo like that in this city with a complete stranger....

[LittleRedToyota]

thanks for letting me vent everybody...

the new drive is installed and the data is being rebuilt onto it (from the other drives in the RAID array...for those who don't know about RAID...which stands for "redundant array of inexpensive disks"...is a technology that, to oversimplify, turns several physical disks into one "logical" disk on which information is stored in such away so that any one physical disk failing does not cause data loss...ergo, the "redundant" part...the cost is that you end up having a lot less disk space available than what the disks can physically contain, but with disks being so cheap these days, that is a small price to pay for the increased protection against data loss and system downtime. without RAID i would, at best, be looking at a very long restore from backup during which time the server would be offline).

and now i'm going home.

[normanvin]

the server at work crashed a few years ago. no backup no raid array. just a big fat bill to recover data from a fried hard drive.

[PisnNapalm]

I wouldn't trust anything or anyone that came from Cleveland.