Advanced Arms, Pittston, PA

[steamtownwelder]

Stopped in Advanced Arms in Pittston today. Very nice shop, well stocked. Chris was friendly and made it a point to acknowledge us even while on the phone and with other customers. Great selection of rifles. My wife got to fondle one of the m&p's finally and a sig556. Beautiful pair of Garands on display *DROOL* I bought some ammo, good prices. Chris even took time to open up some x39 and 6.8 to compare them.

We were in a bit of a hurry tonite but We're in the market for a new ar and hopefully an M1A and we will go back there for our purchases.

I believe the owner is a member here too.

[Snert]

I agree, unfortunatly I have only been to the store once. And I would say nice folks there, good inventory .

Snert..

[CCinPA]

My experience and also my sisters was not all that good. She went there looking for a particular Glock (I think a G26) they didn't have but said that can order it so she said ok and offered a deposit. Chris said no deposit needed and that he would call when he had it. Well there was no follow through, he never called her but she called there several times with "no not yet" as an answer. Well after waiting a little over a month she decided to buy it at a shop in Eynon. She was happy with her experience in Eynon and told me to go there but I don't remember the name of that shop as this was many months ago.

[Holleta]

My only "compliant" with Chris and AA is his hours, they are typically late afternoon/evening. Not a problem if you live semi-close but a bummer if you work close but live far away

[AdvancedArms]

CC in PA....


We do tons of special orders....we probably have the best special order system in the valley with computerized receipts and 24/7 online ordering with our distributors.

We receive orders from 5 different distributors on a weekly basis.
We can get most common guns inside of a few days typically.

Glock 26,27,19,23,17,22 are all $480 .....and if I happened to be out of any of them, I can have them inside week typically. Special orders with deposit speed things along.

It is tough to recall what exactly the situation was:
Maybe I told her....no deposit needed b/c I have a G26 coming near the end of the week....just stop back in. That one my have sold right away and when she called it was out of stock again. But.......... if we talked about a deposit.....I would have set up a special order and garanteed that gun.

It just doesn't add up for me...especially since we do tons of special orders, enjoy doing special orders, and have a system in place to facilitate special orders.

Sorry for the unconvenience, maybe it slipped through the cracks or maybe it was one of my other employees......regardless....our appologies.

We are a much smoother running ship now with about a year and a half under our belt and plus I am running the shop full time now as of 1/1/2008

[AdvancedArms]

Holleta,


WE HAVE NEW SHOP HOURS

Tuesday - 2pm to 9:30pm
Wednesday - 2pm to 9:30pm
Thursday - 2pm to 9:30pm
Friday - 2pm to 9:00pm
Saturday - 10am to 6pm


Appointments Welcome!!!!!
Tuesday - Friday Appointments available from 9am to 2pm
Sunday & Monday - By Appointment - From 10am to 9pm


I am running the shop full time now.
I am typically in by 10am doing paperwork, orders, customer inquirys, shipping, internet stuff, and other errands. It is no trouble to accomodiate customers during my off hours via appointment as I am here anyway.

[CCinPA]

CC in PA....


We do tons of special orders....we probably have the best special order system in the valley with computerized receipts and 24/7 online ordering with our distributors.

We receive orders from 5 different distributors on a weekly basis.
We can get most common guns inside of a few days typically.

Glock 26,27,19,23,17,22 are all $480 .....and if I happened to be out of any of them, I can have them inside week typically. Special orders with deposit speed things along.

It is tough to recall what exactly the situation was:
Maybe I told her....no deposit needed b/c I have a G26 coming near the end of the week....just stop back in. That one my have sold right away and when she called it was out of stock again. But.......... if we talked about a deposit.....I would have set up a special order and garanteed that gun.

It just doesn't add up for me...especially since we do tons of special orders, enjoy doing special orders, and have a system in place to facilitate special orders.

Sorry for the unconvenience, maybe it slipped through the cracks or maybe it was one of my other employees......regardless....our appologies.

We are a much smoother running ship now with about a year and a half under our belt and plus I am running the shop full time now as of 1/1/2008

Chris,
I appreciate your reply and I also a, self employed for the past 20 and I know things can slip through the cracks at times. I also know since I am self employed maybe we shouldn't pass judgment on that one thing that didn't go right but I don't know if she feels that way or not. I will try to refresh your memory a bit ( now I am only assuming she dealt with you but it could have been other staff) she was looking for a g26 but at the time you were out of stock. An offer was made for you or employee to get a used one that a relative wanted to sell and thats when it all fell apart.

I hope this helps you figure out what happened and I will pass on your post to her to she can see your interest in your customers. As a matter of fact I will have her call you so nothing is third hand and both of you can sort out what exactally occurred because her boy friend was with her and I believe had has some issues also so it may be in everyone best interest to just make a call and discuss it.
As a matter of fact I am going to make it a point to call you today about the issue at hand so it can be put to rest.

PS: I am glad to see the new full time hours, that will make it much easier for everyone.

[DDayMBB]

My experience and also my sisters was not all that good. She went there looking for a particular Glock (I think a G26) they didn't have but said that can order it so she said ok and offered a deposit. Chris said no deposit needed and that he would call when he had it. Well there was no follow through, he never called her but she called there several times with "no not yet" as an answer. Well after waiting a little over a month she decided to buy it at a shop in Eynon. She was happy with her experience in Eynon and told me to go there but I don't remember the name of that shop as this was many months ago.

That is quite a surprise Chris Mary and Mike are usually right on top of things, have dealt with them basically since they opened and can say that they get back to you ASAP, I would chalk that one up to an unfortunate mis communication. Heaven knows I have bothered them with inquiries and they have always responded promptly and courteously!!!

[AdvancedArms]

DDayMBB


Thanks buddy!....but old post and it has been resolved well.


All is Good with CCinPA and his sister, they gave me a second chance, and to date they have been happy customers ever since.

Thanks Ted, Cheryl, and Dave!


Chris

[littlefitz]

I have only good things to say about Chris and Advanced Arms. Really nice shop. Really friendly people. Pretty good prices too. I bought a used 1911 there and was having some troubles with it. Chris fixed it up for me at no charge and it runs great now.