They are headquartered in California so there is that...
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Simple solution is, close your Wells Fargo account and take your business elsewhere.
My one and only Wells Fargo bank account experience was a strange and unpleasant one. My first transaction was a transfer from Bank A to WF. My second transaction was a transfer from Bank B to WF. When I tried to make a 3rd transfer to the WF account from Bank A, the money never arrived. I contacted WF and they shrugged their shoulders. I contacted Bank A and after some research they returned to tell me that WF had rejected the transfer and the money would be back in my account (at Bank A) within a few days. A few days after that I got a notice from WF that all transfers in/out on my account were frozen; the notice instructed me to visit my nearest branch to resolve the issue. I called them first and was told my account was flagged because I added 2 external accounts within only a couple weeks time. Consequently, no money was allowed in or out of the account. They told me to visit my nearest branch with two forms of ID, my birth certificate, my SS card and 2 pieces of mail proving I lived at the address on my account. I can get a REAL ID with less than that! Anyway, I did as they asked and at the end of the 2-hour affair at the local branch just to prove I'm me, I had the branch manager close the account and cut me a check. F them.
We had a Wells Fargo mortgage once and it was a happy day when we no longer had them. My sister had the same problem, they wouldn't work with us on problems we were having. They might have been good at protecting strong boxes on stagecoaches in 1870, but at banking they suck. They and other banks like The Bank of America are to be avoided at all costs. Bank local, they look at you differently.
The majority of my banking is at Members 1st credit union. I have had no trouble with them. I switched there from BB&T when they started making some woke anti-gun statements. I went in, withdrew all my money, and told them why I was doing it. Did it matter to them? I don't know or care. It mattered to me.
My local bank got bought by WF, so I ended up with a WF bank account and mortgage. They sucked so bad! When they enacted a policy to require TWO forms of identification to do anything (as if anyone who fakes one can't fake two), I said "fuck this". Closed my account and got one at a competitor. Then I refinanced my mortgage to get it away from them too.
Bunch of fucking assholes.
Wells Fargo is a criminal organization. They have been caught laundering large amounts of drug moneys several times over the years as well as fraudlent accounts opened with members names and they knew nothing about it being done. Wells Fargo should be shut down and forced into liquidation.
I bank with Members 1st also and no issues for me other than the mortgage I took out with them in2016* which was sold to USBank Home Mortgage or something** USB website sux azzz*.