S&W M&P 40c returning home for repair:(

[BrowningBoy]

Well my M&P 40c has had an ongoing problem. The slide locks back with rounds still in the magazine. I ran as many rounds through it as I could to see if the problem would work itself out. I had the slide lock back 7 times in the last 100 rounds I shot. This is totally unacceptable for a defensive pistol.

I called Smith and Wesson and I was told I probably bent the mag. release spring by cleaning the mag. well. Thats a new one. Once I explained that this was a well known problem he changed his story and took my information to send me a shipping label. I hope then can get this thing working or I will be in the market for something compact for summer carry.

Does anyone have any experience with S&W customer service? What kind of turn around do they have? I'm frustrated I've never owned any gun that had problems right out of the gate.

[XD45]

have you had anyone else shoot it? Could be an improper grip aswell.

[donm]

My 9c made a "pilgrimage" back to Springfield a few months ago. They emailed a FedEx shipping label (.pdf file). I printed the label, boxed up the gun, and took it to the FedEx office (not one of the contract office places -- most of the them won't accept firearms). They didn't bat an eye and tossed it on the pile. It was back at my door in two weeks.

[dragonman]

Each time the slide locked did it have only one round left in the magazine?

[Edg]

and was it the same magazine? or any magazine you use?

[BrowningBoy]

It happens with both of my magazines. Its not always one round left in the magazine. I'm an experienced shooter, it isn't my grip. If they can't correct the problem I guess I'll trade it for a Glock 19. The slide won't lock back with rounds in the mag. with that!

[glockmaster]

It happens with both of my magazines. Its not always one round left in the magazine. I'm an experienced shooter, it isn't my grip. If they can't correct the problem I guess I'll trade it for a Glock 19. The slide won't lock back with rounds in the mag. with that!

Bingo.

[USAF385]

S&W is known for great customer service. My girlfriend had her front sight pop off of her Walther P22 and S&W had a new one at her house in less than a week. I once called and asked where I could get a replacement grip for my 681 and they sent me one free of charge.

[B2Luv2Hunt]

Post #7 of this thread had about the same problem.
http://forum.pafoa.org/pistols-41/96...p-quality.html

They sent him a new spring/rod for free.

[BrowningBoy]

There are a bunch of fixes they have done to different peoples guns. New recoil spring and rod, heavier slide stop spring, new magazine followers. I think my gun was old enough that it needs all these. This is a known problem I just wish they would have recalled the pistols and fixed them. It took me about $200.00 worth of ammo to find out my gun is broken. Now, when it is returned I need to run a ton more through it just to see if it works. It might just cost me less to buy the glock and put the M&P in the safe.