Streamlight stands behind their product.

[bripro]

I am happy to say that I am very impressed with the recent customer service I received from Streamlight. My TLR-2 laser was not projecting as crisp a dot as it used to and I figured there was powder build up on the laser. After swabbing it with a camera swab and getting no result I posted my situation here. I was told by Aubie515 to contact Streamlight and they will take care of it. I called Thursday and was sent a pre paid adress label which came today. All I have to do is drop it at the post office and they will have it back to me in less than two weeks. I am impressed especially since I didnt register it or have a receipt. They do claim a lifetime warranty and Im glad to see that they seem to mean it.

[em2b96p]

I too had a great experience with them! Have a streamlight starion bulb flashlight and the business end glass cracked. I emailed streamlight and they sent me a new end cap, didnt even want the cracked one back! They didnt hassle me for the original upc, reciept, etc.

I will always buy streamlight products! Great that they are from PA too.

[G23neverjams]

wow really? I had no idea that streamlight was from PA! Where are they located in PA?

[bripro]

They are in Eaglesville which I have never heard of.

[Bravo Whiskey]

they are located 15 mins. from the Lansdale Exit of the NE Ex..
I too had great customer service from them. I have a pair of the lite boxes for over ten years which were about $125 per unit. They stoped taking a charge (to be expected) so I took the units in. They cleaned them up and put new batteries in for $25 per and the tech threw in a LED Stylus pen light.
Outstanding in my book.

[Devrbd]

They are actually one of my clients. Great company.

[PA Rifleman]

wow really? I had no idea that streamlight was from PA! Where are they located in PA?

Right >Here<.

Streamlight's FAQ page >link<. Note that someone has marked them "Savage" in Google maps.

I formerly worked right around the corner from them.

[aubie515]

Glad it worked out for you.

[Helter]

Good to know! I have a tac-light from them that's a little persnickety, I guess I'll give them a call about it.

[em2b96p]

I bought a picatinny rail adapter for my beretta 92fs and its made of a plastic. Now it has a crack where it mounts to the trigger guard. I assume its caused by over tightening and recoil. I know they have a lifetime warranty but I don't know if it applies to this. I wanted to send them an email about it but since they gave me fantastic customer support for my strion ill live with the crack and wait till it breaks off. I have a TLR-1 LED mounted to it.

I think when it breaks ill just buy a new one from them.

Good customer service goes a LONG way!