Pennsylvania Firearm Owners Association
Page 1 of 2 12 LastLast
Results 1 to 10 of 11
  1. #1
    Join Date
    Aug 2009
    Location
    16803/17202
    Posts
    84
    Rep Power
    15

    Default Lee Customer service

    Just got off the phone with Lee. I got a pro auto disk powder measure for Christmas and I'm just getting around to setting stuff up. Well after going through the directions, it turns out there a spacer and longer screws aren't included...and i think that's lame. So i call up Lee, and double check that I wasn't supposed to get that. There is a kit with 4 disks, but i already have the disks, i just needed that spacer deal and screws. I then ask for the part numbers so i could order it up. The lady looks it up and i ask how much it is, and she says that she needs my address and will ship it out today....

    I'm pretty amazed. Too bad not all other companies are that stand up.

    +1 for Lee

  2. #2
    Join Date
    Nov 2007
    Location
    Chambersburg PA (Pure Appalachia), Pennsylvania
    (Franklin County)
    Posts
    1,649
    Rep Power
    650477

    Default Re: Lee Customer service

    Quote Originally Posted by blysccr View Post
    Just got off the phone with Lee. I got a pro auto disk powder measure for Christmas and I'm just getting around to setting stuff up. Well after going through the directions, it turns out there a spacer and longer screws aren't included...and i think that's lame. So i call up Lee, and double check that I wasn't supposed to get that. There is a kit with 4 disks, but i already have the disks, i just needed that spacer deal and screws. I then ask for the part numbers so i could order it up. The lady looks it up and i ask how much it is, and she says that she needs my address and will ship it out today....

    I'm pretty amazed. Too bad not all other companies are that stand up.

    +1 for Lee
    They've always been at least that good for me, too.

    I'm sold. And +1, for sure.

    Flash
    "The life unexamined is not worth living." ....... Socrates

  3. #3
    Join Date
    Oct 2006
    Location
    lebanon, Pennsylvania
    (Lebanon County)
    Age
    49
    Posts
    3,960
    Rep Power
    21474857

    Default Re: Lee Customer service

    yeah i'am a fan of lee.
    i've called them a few times and was always happy about the out come.
    it's only metal, we can out think it....

  4. #4
    Join Date
    Dec 2007
    Location
    Upper Bucks County, Pennsylvania
    (Bucks County)
    Posts
    432
    Rep Power
    156853

    Default Re: Lee Customer service

    Lee customer service is the schizzle.

  5. #5
    Join Date
    Nov 2007
    Location
    Chambersburg PA (Pure Appalachia), Pennsylvania
    (Franklin County)
    Posts
    1,649
    Rep Power
    650477

    Default Re: Lee Customer service

    Quote Originally Posted by ihunt49 View Post
    Lee customer service is the schizzle.


    ...is da schizzle.


    There. I fixed it for ya. Words matter.

    Flash
    "The life unexamined is not worth living." ....... Socrates

  6. #6
    Join Date
    Aug 2008
    Location
    mill hall, Pennsylvania
    (Clinton County)
    Posts
    97
    Rep Power
    29

    Default Re: Lee Customer service

    blyccr,

    in my experience, thompson/center, dillon and rcbs have the best guarantees in the firearms world; even if i goofed they covered me, but lee has been good to me as well.

    i don't mind no-frills customer service like lee's that will rectify their mistakes and maybe a bit beyond, but we pay for the cadillac service provided by dillon, rcbs, etc.

    although i have dillon, rcbs, lyman, redding, and hornady stuff acquired in my 40+ years of reloading, new reloading equipment is lee unless they don't offer the product.

    budman

  7. #7
    Join Date
    Apr 2009
    Location
    Philadelphia, Pennsylvania
    (Philadelphia County)
    Posts
    389
    Rep Power
    999

    Default Re: Lee Customer service

    I use a Lee Classic Turret and must say, their customer service has not impressed me.

    When I first bought it and set it up, the primer arms kept sticking in the shell holder. After calling them the resolve was being told to take a file and/or stone and smooth off the edges of the primer arms. Fair enough.

    As soon as I got that problem figured out, I realized the primer are was not actuating soon enough therefore binding against the shell holder.

    I called again and spoke to a gentleman in the tech department and explained the problem.

    I was told I had to mail back the whole press for them to inspect it.
    When I asked about receiving a cal tag or return label, I was basically laughed at.

    I was told that I was responsible for shipping although the press was less than a month old.

    So here I am stuck with a press that must be jerry rigged to properly function (I wedged and taped some cardboard to the press so it tilts the primer arm sooner).

    I can either live with it or spend ~$20 to ship an $80 press back to be "evaluated" to determine if it should be fixed or replaced.


    I now see the appeal of higher end presses like a Dillon.

  8. #8
    Join Date
    Feb 2009
    Location
    Bellefonte, Pennsylvania
    (Centre County)
    Posts
    474
    Rep Power
    181

    Default Re: Lee Customer service

    Quote Originally Posted by he11zna View Post
    I can either live with it or spend ~$20 to ship an $80 press back to be "evaluated" to determine if it should be fixed or replaced.
    That's identical to Del-Ton's policy for returns. I have one of their AR-15 lowers and lower parts kits and something was out of spec. I still had to pay to ship it back to them despite it being a manufacturing problem.

    That kind of customer service is, in my opinion, rather lame.

  9. #9
    Join Date
    Apr 2009
    Location
    Philadelphia, Pennsylvania
    (Philadelphia County)
    Posts
    389
    Rep Power
    999

    Default Re: Lee Customer service

    Quote Originally Posted by lexnaturalis View Post
    That's identical to Del-Ton's policy for returns. I have one of their AR-15 lowers and lower parts kits and something was out of spec. I still had to pay to ship it back to them despite it being a manufacturing problem.

    That kind of customer service is, in my opinion, rather lame.
    As well as Olympic Arms.
    Packing a lower as we speak that I sold to a buddy but the rear takedown pin was loose. Tried 3 different pins, all of which slide right out.

    Now, I have to pay to ship it back to Olympic Arms to make it right for my friend.

    Sold the lower for what I paid for it and am now taking the hit to save face.

    Long gone are the days of customer service...

  10. #10
    Join Date
    Feb 2010
    Location
    herpderp, Pennsylvania
    Posts
    22
    Rep Power
    0

    Default Re: Lee Customer service

    I had a problem with my .458 SOCOM fl sizer die. I emailed lee and they were fast, friendly, and effective. I had a new die in my hands in less than a week.

Page 1 of 2 12 LastLast

Similar Threads

  1. Replies: 2
    Last Post: February 11th, 2010, 02:00 AM
  2. Smith & Wesson's Customer Service
    By Tomcat088 in forum General
    Replies: 22
    Last Post: December 17th, 2009, 08:35 PM
  3. S & W Customer Service
    By laen3145 in forum General
    Replies: 1
    Last Post: March 1st, 2009, 10:19 PM
  4. Good customer service!
    By PennsyPlinker in forum General
    Replies: 11
    Last Post: September 16th, 2008, 08:13 PM
  5. Customer Service That Comes To You
    By BUCKMARK in forum General
    Replies: 11
    Last Post: June 25th, 2007, 10:08 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •