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Thread: Lee Customer service
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February 25th, 2010, 05:32 PM #1Member
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Lee Customer service
Just got off the phone with Lee. I got a pro auto disk powder measure for Christmas and I'm just getting around to setting stuff up. Well after going through the directions, it turns out there a spacer and longer screws aren't included...and i think that's lame. So i call up Lee, and double check that I wasn't supposed to get that. There is a kit with 4 disks, but i already have the disks, i just needed that spacer deal and screws. I then ask for the part numbers so i could order it up. The lady looks it up and i ask how much it is, and she says that she needs my address and will ship it out today....
I'm pretty amazed. Too bad not all other companies are that stand up.
+1 for Lee
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February 25th, 2010, 11:46 PM #2Grand Member
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February 25th, 2010, 11:53 PM #3
Re: Lee Customer service
yeah i'am a fan of lee.
i've called them a few times and was always happy about the out come.it's only metal, we can out think it....
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February 26th, 2010, 12:42 PM #4
Re: Lee Customer service
Lee customer service is the schizzle.
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February 26th, 2010, 01:12 PM #5Grand Member
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March 2nd, 2010, 12:44 PM #6Member
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mill hall,
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Re: Lee Customer service
blyccr,
in my experience, thompson/center, dillon and rcbs have the best guarantees in the firearms world; even if i goofed they covered me, but lee has been good to me as well.
i don't mind no-frills customer service like lee's that will rectify their mistakes and maybe a bit beyond, but we pay for the cadillac service provided by dillon, rcbs, etc.
although i have dillon, rcbs, lyman, redding, and hornady stuff acquired in my 40+ years of reloading, new reloading equipment is lee unless they don't offer the product.
budman
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March 2nd, 2010, 02:48 PM #7Senior Member
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Re: Lee Customer service
I use a Lee Classic Turret and must say, their customer service has not impressed me.
When I first bought it and set it up, the primer arms kept sticking in the shell holder. After calling them the resolve was being told to take a file and/or stone and smooth off the edges of the primer arms. Fair enough.
As soon as I got that problem figured out, I realized the primer are was not actuating soon enough therefore binding against the shell holder.
I called again and spoke to a gentleman in the tech department and explained the problem.
I was told I had to mail back the whole press for them to inspect it.
When I asked about receiving a cal tag or return label, I was basically laughed at.
I was told that I was responsible for shipping although the press was less than a month old.
So here I am stuck with a press that must be jerry rigged to properly function (I wedged and taped some cardboard to the press so it tilts the primer arm sooner).
I can either live with it or spend ~$20 to ship an $80 press back to be "evaluated" to determine if it should be fixed or replaced.
I now see the appeal of higher end presses like a Dillon.
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March 2nd, 2010, 03:36 PM #8
Re: Lee Customer service
That's identical to Del-Ton's policy for returns. I have one of their AR-15 lowers and lower parts kits and something was out of spec. I still had to pay to ship it back to them despite it being a manufacturing problem.
That kind of customer service is, in my opinion, rather lame.
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March 2nd, 2010, 09:58 PM #9Senior Member
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Re: Lee Customer service
As well as Olympic Arms.
Packing a lower as we speak that I sold to a buddy but the rear takedown pin was loose. Tried 3 different pins, all of which slide right out.
Now, I have to pay to ship it back to Olympic Arms to make it right for my friend.
Sold the lower for what I paid for it and am now taking the hit to save face.
Long gone are the days of customer service...
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March 4th, 2010, 12:59 PM #10
Re: Lee Customer service
I had a problem with my .458 SOCOM fl sizer die. I emailed lee and they were fast, friendly, and effective. I had a new die in my hands in less than a week.
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