Beretta Service

[cruzans]

I just ordered a px4 storm subcompact and had a quesition on Beretta customer service. I contacted them to purchase another recoil spring rod assembly - I'm one of those that hates plastic ones even though they are "perfectly good" I wanted an extra to send off to a guy I found that will use the spring, etc. to make a new all metal one. The response I received was "order it from Brownell's" ? I thought that was strange customer service, instead of taking care of their customer and selling me a part they direct me to Brownell's ? Just curious.
Thanks !

[eXceLon]

I just ordered a px4 storm subcompact and had a quesition on Beretta customer service. I contacted them to purchase another recoil spring rod assembly - I'm one of those that hates plastic ones even though they are "perfectly good" I wanted an extra to send off to a guy I found that will use the spring, etc. to make a new all metal one. The response I received was "order it from Brownell's" ? I thought that was strange customer service, instead of taking care of their customer and selling me a part they direct me to Brownell's ? Just curious.
Thanks !

I actually got an email from them a few months back stating that they were going to phase out their online parts store, and directed people to replacement get parts at Brownell's. I suppose it saves them the expense of maintaining an online store front and a warehouse, and Brownell's can probably do it all more efficiently.

[cruzans]

Actually kinda glad now - I went to brownell's and the complete assembly with spring and rod was $ 5.29 !!!! I checked, double checked, triple checked ( I expected it to be $ 25 - $ 35 ) and it was truly $ 5.29 complete.

[BlueGunGuy]

Actually kinda glad now - I went to brownell's and the complete assembly with spring and rod was $ 5.29 !!!! I checked, double checked, triple checked ( I expected it to be $ 25 - $ 35 ) and it was truly $ 5.29 complete.

working for a large corporation, i would bet that brownells has agreed to sell basic replacement parts at a limited profit margin, in exchange for beretta using them as their customer service distributor and driving lots of sales there for gun parts. win-win.

[cruzans]

working for a large corporation, i would bet that brownells has agreed to sell basic replacement parts at a limited profit margin, in exchange for beretta using them as their customer service distributor and driving lots of sales there for gun parts. win-win.

I hear ya, but 5 bucks for a full assembly - more like a clearance sale - lol.

[JohnUSCG]

Beretta customer service has always been....well....crappy. It is actually a very good thing that they have moved away from parts inventory and shifted customers to Brownells.

[bripro]

I am a big Beretta fan. I dont think I will ever have too many 92s or 96s. Heres the fact though.....their customer service absolutely sucks. It is pretty much non-existent. I kind of feel that since they have the big military contract we are pretty much left on our own.

[Neko456]

That's the romuor I've heard that Beretta CS is not the best. They probably don't get too much experience at helping the customer.
Here is my experience Beretta has a limited warranty. But Taurus has a life time.
In the 20+ years of owning and shooting Berettas I've never had to send any one of them in or had any problems with them.

In the 5-6 Taurus I've owned 4 out of 6 went back to the factory for one reason or another some were not able to be fixed to my satisfactory and were put on the chopping block.

I own 1 Taurus (the 24/7) and have 6 Berettas that I'm happy with going back to the 1980s. Be good to have good CS but I don't miss it or need it.

[cruzans]

Wasn't going to believe I could get a spare recoil spring, rod, etc. for my px4 storm subcompact for on $5 from Brownell's but it arrived today, and sure enough, complete assembly for the $5 ! Getting ready to send it out to have a metal one made from it for my piece of mind. If you need one and want to get a metal one made - head to Brownell's

[Ronnies111]

I actually got an email from them a few months back stating that they were going to phase out their online parts store, and directed people to replacement get parts at Brownell's. I suppose it saves them the expense of maintaining an online store front and a warehouse, and Brownell's can probably do it all more efficiently.

I'm a retired Sign Company owner & I can say there were people who came to me wanting small job's as car tag's, small number of real estate sign's etc..that would take to much time. I sent them to a friend who was on a retail scale & me on a wholesale scale. Which sound's like your recent experience. Someone with a good rep. So as not to make me look bad. I believe Brownell's fit's in this case of good customer service. If I stoped for the smaller job I would lose money by having to stop for them. Oh..I would never sub out work to make a small (HANDLING FEE) Which a lot of companie's do but I think it's wrong & would never do it myself. I don't knock those who do it, It just not for me.