Pennsylvania Firearm Owners Association
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  1. #21
    Join Date
    Dec 2009
    Location
    Peebles, Ohio
    Posts
    3
    Rep Power
    0

    Default Re: Smith & Wesson's Customer Service

    Today my M&P 15A finally got sent on its way back to S&W.

    The Rep apologized for being so busy he forgot to send a return label.

    The dealer was no help and the Rep I believe dropped the ball.

    I'll see how S&W handles it now!

    FYI: S&W only gives a ONE YEAR warranty now. Also, It appears they do not make the rifle themselves.

  2. #22
    Join Date
    Dec 2009
    Location
    Peebles, Ohio
    Posts
    3
    Rep Power
    0

    Default Re: Smith & Wesson's Customer Service

    Today I sent my M&P 15A on its way to S&W.

    The Rep apologized for being too busy and forgetting me.

    I'll see whether S&W does any better than their Rep or the dealer.

    FYI: S&W only gives a ONE year warranty on their rifles. Also, apparently they do not manufacture them themselves.

  3. #23
    Join Date
    Jul 2006
    Location

    Posts
    131
    Rep Power
    22

    Default Re: Smith & Wesson's Customer Service

    Finally got the FEDEX label yesterday after about 10 days of emailing
    back and forth about it have being sent already and not received. It came
    by email. The PPK is on it's way to Spfd. MA. will see how long it takes
    this time.

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