Taurus Service!!!

**PistolFan** · February 13th, 2020, 11:43 PM

When I hear someone say or I read "they have great customer service" it gets me thinking that maybe I should stay away from a company like that because I prefer not to use their customer service. Some years ago I purchased a Rossi revolver - it seemed like a nice revolver. I voluntarily sent it back to Rossi (which is affiliated somehow with Taurus) for a recall issue - that was back in September 2019. After 3 months I was told by Rossi\Taurus (same CS people) that it would be replaced. Here I am now February 2020 still waiting for the replacement. Five months and counting is not great customer service. Taurus service just plan SUCKS!

**Hodgie** · February 13th, 2020, 11:49 PM

I've owned several Taurus pistols and revolves throughout the years out of them all only one went back a TCP in .380 which is the only one I still have and carry from time to time. I sent it back in November of 2014 and had it back in less then two weeks. It has about 600 rounds through it and runs like a champ now.

Sorry to hear about your issues, I wouldn't sit back and wait for them to get in contact with you I would be calling them at least once a week and keeping a lot of the date, time and who you spoke with and what they said. After going through the ringer for over a year with a brand new Jeep Cherokee that was a complete and total piece of shit I learned my lesson and how to stay on top of repair issues.

Taurus bought Rossi but I don't believe they are manufactured or repaired by Taurus in Miami but I could be wrong.

**PistolFan** · February 13th, 2020, 11:57 PM

Originally Posted by Hodgie

Sorry to hear about your issues, I wouldn't sit back and wait for them to get in contact with you I would be calling them at least once a week and keeping a lot of the date, time and who you spoke with and what they said. .

That's exactly what I have been doing every 2 weeks since September - mostly chat with CS and I save the chat conversations. Thanks

**jthrelf** · February 14th, 2020, 08:44 AM

Originally Posted by PistolFan

That's exactly what I have been doing every 2 weeks since September - mostly chat with CS and I save the chat conversations. Thanks

I guess that's new but when I was dealing with them it was a one hour wait on hold. I sent a Model 85 back twice and it was there 8 weeks each time for the same issue, still never got fixed. I sold it to a member here for a good deal and told him about the minor issue. Waste of time.

**57springer** · February 14th, 2020, 09:17 AM

I stick with Ruger , awesome customer service for me !

**mrat** · February 14th, 2020, 11:37 AM

Originally Posted by jthrelf

I sent a Model 85 back twice and still never got fixed. I sold it to a member here for a good deal and told him about the minor issue.

And DA works perfect every time. Thanks for putting up with Customer Service for me.

**Bang** · February 14th, 2020, 01:40 PM

https://www.bloomberg.com/news/featu...-t-be-recalled

Taurus has had many defective handguns. Above link outlines why you do not hear of them.

**jthrelf** · February 14th, 2020, 07:45 PM

Originally Posted by mrat

And DA works perfect every time. Thanks for putting up with Customer Service for me.

Maybe it was just me I don't know, but my Smith sure doesn't do what I was encountering. Happy ending though!

**Rosco the Iroc** · February 14th, 2020, 09:32 AM

Originally Posted by PistolFan

When I hear someone say or I read "they have great customer service"

I'd like things NOT said about Taurus Service for $800 Alex.

**1911Operator** · February 14th, 2020, 10:07 AM

You get what you pay for...in my book, Ruger and Smith and Wesson are tops in customer service. Rossi and Taurus, IMO are poor copies of S&W and other companies revolvers and pistols. Spend a few bucks more and get the original. Yes, you may get a lemon (rare) buy you’ll get better customer service, again IMHO.