Canik problems and Bad Customer Service

**JC Blauvelt** · November 1st, 2019, 08:02 AM

My intent is not to bash Canik. I have owned and shot a TP9SFX for two years in USPSA and it has been flawless. I just purchased a TP9SF Elite and have had nothing but problem and poor customer service. Gun will not go fully into battery when feeding a round into the chamber. I have been trying to get a Return Authorization from Century Arms for five days now. I keep leaving phone messages and have had only one response by email. They wanted to send me a softer recoil spring! The slide will not close all the way and they want to send a weaker recoil spring. Still no response from Century Arms.

I have swapped springs, taken out the extractor and loaded chamber indicator, firing pin lock, and tried different mags. No good. Barrel chamber will barely accept a headspace GO gauge. You have to press the barrel into full lock. I believe this is where the problem is. Too tight chamber or misaligned chamber/ barrel.

**NathanB** · November 1st, 2019, 08:39 AM

John is this the compact sf elite? If so I’ve got one too if you want to compare it.

**Hodgie** · November 1st, 2019, 08:45 AM

I've always said the biggest inherent flaw with the Canik is that they were picked up by Century. I guess since the trouble with the SFX was due to it being over sprung which I had, it has to be the issue with everything now. Where did you purchase it? Is it possible that vendor has a policy to help out customers?

**JC Blauvelt** · November 2nd, 2019, 06:47 AM

Nate, Thank you for the offer. I heard back from Century today. They finally sent a Return Authorization Number. It is going back to them. 4-6 weeks is their quoted repair turn around. One thing I did not like is that I have to pay the postage to them. If you buy a S&W or Ruger they fully back their products and pay postage both ways. So I am out an additional $25.00 in postage on the purchase of this gun. Handguns have to go by next day air, No inexpensive Ground shipping allowed.

**gnbrotz** · November 2nd, 2019, 06:54 AM

Originally Posted by JC Blauvelt

Nate, Thank you for the offer. I heard back from Century today. They finally sent a Return Authorization Number. It is going back to them. 4-6 weeks is their quoted repair turn around. One thing I did not like is that I have to pay the postage to them. If you buy a S&W or Ruger they fully back their products and pay postage both ways. So I am out an additional $25.00 in postage on the purchase of this gun. Handguns have to go by next day air, No inexpensive Ground shipping allowed.

See if they will allow "Next Day Air - Saver". It's still one day service, but delivery guanantee by end of day, instead of the usual 10:00am deadline.

**Bang** · November 9th, 2019, 10:54 PM

Next day air may be Century's rule. If so, that may be something to consider when contemplating buying something they are involved in.

I very recently had a S&W revolver mailed from FFL in Florida to an FFL/gunsmith in Doylestown, went ground, three day arrival. USPS allows guns mailed under those conditions, and gives the paying FFL a 26 percent discount to boot.