Pennsylvania Firearm Owners Association
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  1. #1
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    Default Canik problems and Bad Customer Service

    My intent is not to bash Canik. I have owned and shot a TP9SFX for two years in USPSA and it has been flawless. I just purchased a TP9SF Elite and have had nothing but problem and poor customer service. Gun will not go fully into battery when feeding a round into the chamber. I have been trying to get a Return Authorization from Century Arms for five days now. I keep leaving phone messages and have had only one response by email. They wanted to send me a softer recoil spring! The slide will not close all the way and they want to send a weaker recoil spring. Still no response from Century Arms.

    I have swapped springs, taken out the extractor and loaded chamber indicator, firing pin lock, and tried different mags. No good. Barrel chamber will barely accept a headspace GO gauge. You have to press the barrel into full lock. I believe this is where the problem is. Too tight chamber or misaligned chamber/ barrel.
    JC Blauvelt Gunsmith,Inc. JCBgunsmith.com

  2. #2
    Join Date
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    Default Re: Canik problems and Bad Customer Service

    John is this the compact sf elite? If so Iíve got one too if you want to compare it.

  3. #3
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    Apr 2013
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    On top of a hill, Pennsylvania
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    Default Re: Canik problems and Bad Customer Service

    I've always said the biggest inherent flaw with the Canik is that they were picked up by Century. I guess since the trouble with the SFX was due to it being over sprung which I had, it has to be the issue with everything now. Where did you purchase it? Is it possible that vendor has a policy to help out customers?
    Last edited by Hodgie; November 2nd, 2019 at 08:29 AM.

  4. #4
    Join Date
    Jul 2013
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    Milford, Pennsylvania
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    Default Re: Canik problems and Bad Customer Service

    Nate, Thank you for the offer. I heard back from Century today. They finally sent a Return Authorization Number. It is going back to them. 4-6 weeks is their quoted repair turn around. One thing I did not like is that I have to pay the postage to them. If you buy a S&W or Ruger they fully back their products and pay postage both ways. So I am out an additional $25.00 in postage on the purchase of this gun. Handguns have to go by next day air, No inexpensive Ground shipping allowed.
    JC Blauvelt Gunsmith,Inc. JCBgunsmith.com

  5. #5
    Join Date
    May 2007
    Location
    Chambersburg, Pennsylvania
    (Franklin County)
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    Default Re: Canik problems and Bad Customer Service

    Quote Originally Posted by JC Blauvelt View Post
    Nate, Thank you for the offer. I heard back from Century today. They finally sent a Return Authorization Number. It is going back to them. 4-6 weeks is their quoted repair turn around. One thing I did not like is that I have to pay the postage to them. If you buy a S&W or Ruger they fully back their products and pay postage both ways. So I am out an additional $25.00 in postage on the purchase of this gun. Handguns have to go by next day air, No inexpensive Ground shipping allowed.
    See if they will allow "Next Day Air - Saver". It's still one day service, but delivery guanantee by end of day, instead of the usual 10:00am deadline.
    Attention NRA Life and voting members - LPRGCFRANK running for NRA board of directors

  6. #6
    Join Date
    Feb 2010
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    Levittown, Pennsylvania
    (Bucks County)
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    Default Re: Canik problems and Bad Customer Service

    Next day air may be Century's rule. If so, that may be something to consider when contemplating buying something they are involved in.

    I very recently had a S&W revolver mailed from FFL in Florida to an FFL/gunsmith in Doylestown, went ground, three day arrival. USPS allows guns mailed under those conditions, and gives the paying FFL a 26 percent discount to boot.
    Legislating to prevent people's acts is fantasy

  7. #7
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    Default Re: Canik problems and Bad Customer Service

    I ended up using USPS Priority Mail. USPS allows FFL to FFL for handguns. USPS is the least expensive way to ship handguns and Priority only takes 2-3 days. But handguns must be sent FFL to FFL. So make friends with you local small dealer. Patronize him. He will likely do you a favor and ship a handgun for you from his FFL if you ever need a warranty repair or special gunsmithing done out of state.
    JC Blauvelt Gunsmith,Inc. JCBgunsmith.com

  8. #8
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    Jul 2013
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    Default Re: Canik problems and Bad Customer Service

    TP9SF Elite arrived back here yesterday. That is a repair turn around of 16 days. Not too bad. I will take it to the range and see if it is repaired. So far it seems ok. Slide now closes fully and locks when feeding live rounds to the chamber. Repair order said that the chamber was "polished" and springs replaced. Recoil/slide spring? Also said that the headspace was ok. Not sure if they mean it is now or was. It was not with my set of gauges, too tight, before it was sent back.
    JC Blauvelt Gunsmith,Inc. JCBgunsmith.com

  9. #9
    Join Date
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    Default Re: Canik problems and Bad Customer Service

    100 rounds and all is OK. 50 of Aguila 124gr. and 50 of Winchester 127gr +P+. The +P+ is a hot round. It is a keeper now.
    JC Blauvelt Gunsmith,Inc. JCBgunsmith.com

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