Pennsylvania Firearm Owners Association
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  1. #1
    Join Date
    Nov 2012
    Tarentum, Pennsylvania
    (Allegheny County)
    Rep Power

    Default Remington issue...

    I have two Remington 597 models I bought at Dicks back in 2013. Both are quite accurate, and shoot nice. But, neither have cycled ammo worth a darn, and when I tried returning them to Dicks, I was told they don't accept they've been in the back of one of my gun cabinets. Last week, I contacted Remington, and they said they want both of them in their shop for evaluation. They are sending me two boxes, and have already sent me the shipping information.

    Before I send the rifles to them, has anyone had experience with their service before? Will I likely be charged, even though they requested I send them in to them? Their email to me states:

    We do apologize for your experience with Remington. We would like to have this firearm brought in for evaluation. Please provide the following information:
    Complete name
    Physical Address
    Serial Number

    Once this information is received you will be sent a FedEx label that will allow you to send in the defective firearm.
    Thank you,
    Remington Consumer Services

    I know that they only have a 1 year warranty. but I'm not so sure sending them in is the right thing to do, unless it's a known problem that they are repairing free of charge.

    Personally, I believe the cycling issue is in the magazines...I don't care for how they are somewhat double stacked without a long enough throat to move them into proper position. I've tried picking up other magazines for them, but with the same issue.

    Does anyone have advice to give?
    "A free people ought to be armed."--George Washington

  2. #2
    Join Date
    Feb 2010
    Levittown, Pennsylvania
    (Bucks County)
    Rep Power

    Default Re: Remington issue...

    Make a second contact and ask?

  3. #3
    Join Date
    May 2012
    Blair County, Pennsylvania
    (Blair County)
    Rep Power

    Default Re: Remington issue...

    you could send them one at a time and see .
    i sent a gun to smith & Wesson they told me how much too fix because it was not covered .

  4. #4
    Join Date
    Mar 2016
    roseto, Pennsylvania
    (Northampton County)
    Rep Power

    Default Re: Remington issue...

    I had to send a Remington Model 7 back for repair. I bought the rifle second hand they never charged me. I had a Model 597 years ago worked great but the mags are JUNK. I threw the one I got with the gun away and bought another that worked just fine. I'd try that first.

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