On 13Jun18, I ordered a MkIV timer/chronograph from PACT. I paid for it via their site. My account was immediately charged the 200.16 including shipping. I also got a notice that the order would be on hold till funds cleared. Funds cleared, I got an update changing order status to "received." When two days later, status was still "received," I used PACT's "Chat Line" and shortly thereafter status changed "Ticket created" where it has remained. Repeated contact, x2 more with Chat, and then via email and telephone went unanswered. I contacted my bank when I saw that the charge on my card had been reversed. Bank's answer to my question of "why" was that "company let the charge drop off because they couldn't deliver the product."

Anyway, has anyone here recently had any different and more positive experience with PACT?