Another Dillon Customer Service Thread

**MT1** · January 11th, 2018, 02:59 PM

I bought a Dillon vibratory case cleaner at an auction a few months back for $35. I noticed the threaded stem that holds the lid in place was starting to strip but for the price I couldn't pass on it. I called Dillon to ask for a new stem and they offered a full overhaul if I mailed it to them. This is the largest cleaner they make (2000 series) so I knew it would be at least $40 to mail a 18x18x20 box. We were planning a flight out to AZ to visit my daughter in college so when I realized Dillon is in the Phoenix area I decided to check it onto the flight as luggage (no cost since United allows 2 free bags with military ID). Anyway, I took it to the store and they gave me a brand new unit and even shipped it to me so I didn't have to carry it back here to PA. Now I've got a brand new CV-2001 (retails for $190) and I still only have $35 wrapped up in it. Best part is this thing is only a fraction of the noise of the original model.

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**abner13** · January 11th, 2018, 03:19 PM

How was the gun shop?

**mmi** · January 11th, 2018, 04:23 PM

u can watch them make the progressive loaders but not the progressive unloaders . they say it is because the gov woun't let them .

**oldengineer** · January 11th, 2018, 04:32 PM

When I bought an RL 550B press a few years ago I called them because there was no registration card in the box and they have a "no nonsense" lifetime warranty". The answer was that no registration was required. It's guaranteed. I called them twice, once for the clip that holds the case in place in stage one, and once because the depriming pin for a die set was slightly bent (there's a second pin included in the set). Got replacements in the mail a few days later.

**Christen** · January 11th, 2018, 04:56 PM

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**JoshIronshaft** · January 11th, 2018, 04:58 PM

I love that company. Seriously.

**Brick** · January 11th, 2018, 06:44 PM

Originally Posted by mmi

u can watch them make the progressive loaders but not the progressive unloaders . they say it is because the gov woun't let them .

They're right. Years ago my family and I visited the Remington plant in Ithaca NY. We weren't allowed into the production area there because of gov't contract restrictions.