Pennsylvania Firearm Owners Association
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  1. #1
    Join Date
    Feb 2007
    Location
    Apolacon Township, Pennsylvania
    (Susquehanna County)
    Age
    73
    Posts
    5,058
    Rep Power
    11416847

    Default What is Smith & Wesson trying to do?

    I just bought a new S&W Model 986. This machine is touted as a "Pro Series" from the Performance Center. Well several years ago I bought a Pro Series 627 and the thing is great! Right out of the box it was a winner! The trigger wasn't as light as my old S&W revolvers, but it was smooth, very usable and needed no special attention. Consequently I thought the 986 would be the same. Oh brother, was I due for a disappointment! Both SA and DA trigger pull was hard! Not just heavy, but uncomfortably so! DA the revolver seemed to stage OK, BUT the pressure to actually fire once staged seemed to increase! In SA just setting the hammer was a two step chore! Drag the hammer back to a stop the apply more pressure to get past some sort of unknown "ridge" to complete cocking. To add to the insult I found the rear sight loose in its channel. The screw that holds it in place wasn't fully seated and the entire sight could be wiggled in any direction with light finger pressure. At least that I could fix myself.

    I'm trying to compose a letter to S&W to explain my objections but so far I'm having trouble getting past "Shove as far as it'll go, sideways" and "I'll never buy another new S&W."

  2. #2
    Join Date
    Aug 2013
    Location
    Pittsburgh, Pennsylvania
    (Allegheny County)
    Age
    61
    Posts
    2,176
    Rep Power
    21474845

    Default Re: What is Smith & Wesson trying to do?

    ask Emptymag... he's good with words when unhappy with someone's service or business practice

  3. #3
    Join Date
    Apr 2013
    Location
    On top of a hill, Pennsylvania
    Posts
    7,723
    Rep Power
    21474850

    Default Re: What is Smith & Wesson trying to do?

    Not trying to be a jerk but didn't you pull the trigger, test the function, and inspect before you purchased it? If you ordered it and had it shipped to an FFL you could refuse it and have it sent back before taking ownership of a problem from the start. S&W makes excellent revolvers and like every other company they too have their issues with duds in the bunch even off the performance center line. They have excellent customer service I would call them explain your concerns and they will issue you a return label and send it back to them for evaluation and repair.

  4. #4
    Join Date
    May 2007
    Location
    Media, Pennsylvania
    (Delaware County)
    Posts
    1,912
    Rep Power
    2895594

    Default Re: What is Smith & Wesson trying to do?

    I was not happy regarding the gritty trigger pull of a M&P pistol. This was not custom shop. I simply called their customer service line, in turn I was sent a shipping label. The firearm was sent back and fixed. No charge, no hassle ...

  5. #5
    Join Date
    Feb 2010
    Location
    Levittown, Pennsylvania
    (Bucks County)
    Posts
    7,509
    Rep Power
    21474853

    Default Re: What is Smith & Wesson trying to do?

    Unless things have changed, manufacturers have so much confidence in their manufacturing methods, their final inspection might be of only 10 percent of what gets shipped. That's how an occasional bad one gets out. Hodgie gives good advice... the final inspector is the receiver.

  6. #6
    Join Date
    Jul 2013
    Location
    Mohnton, Pennsylvania
    (Berks County)
    Posts
    6,001
    Rep Power
    21474849

    Default Re: What is Smith & Wesson trying to do?

    Quote Originally Posted by Brick View Post
    I just bought a new S&W Model 986. This machine is touted as a "Pro Series" from the Performance Center. Well several years ago I bought a Pro Series 627 and the thing is great! Right out of the box it was a winner! The trigger wasn't as light as my old S&W revolvers, but it was smooth, very usable and needed no special attention. Consequently I thought the 986 would be the same. Oh brother, was I due for a disappointment! Both SA and DA trigger pull was hard! Not just heavy, but uncomfortably so! DA the revolver seemed to stage OK, BUT the pressure to actually fire once staged seemed to increase! In SA just setting the hammer was a two step chore! Drag the hammer back to a stop the apply more pressure to get past some sort of unknown "ridge" to complete cocking. To add to the insult I found the rear sight loose in its channel. The screw that holds it in place wasn't fully seated and the entire sight could be wiggled in any direction with light finger pressure. At least that I could fix myself.

    I'm trying to compose a letter to S&W to explain my objections but so far I'm having trouble getting past "Shove as far as it'll go, sideways" and "I'll never buy another new S&W."
    You have to call first and setup a return. They will fix it and get it back in short order.

  7. #7
    Join Date
    Sep 2008
    Location
    Near Indiana, Pennsylvania
    (Indiana County)
    Posts
    6,145
    Rep Power
    21474854

    Default Re: What is Smith & Wesson trying to do?

    I bought a new Stealth Hunter a few years ago.
    After a couple cylinders the front sight fell off.
    (Ironically the same damn thing happened to someone else I personally know)
    I sent it back.
    They fixed it and scratched the black finish in the process.

    I sold it, and I’ll never buy a new S&W again.
    No participation trophies 'round here...

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