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December 22nd, 2017, 06:17 PM #21
Re: Horseshoe Pike Gun Shop in Hershey Be careful
As an eBay seller myself, I completely agree. If the return is not-the-customer's fault, you refund the original shipping too. Did you pay that shipping out and are not gonna get it back? Yes. So what? You do right by the customer if it's your fault. Cost of doing business, and incentive to NOT screw up (failing to adequately describe flaws, sending bad items, packing poorly so damage results, etc.).
FWIW, no matter what the seller's "policy" says, he doesn't really have a choice. If the buyer says "defective" or "item not as described" eBay is going to -make- that seller return the original shipping and pay for return shipping. To me, that makes the 'policy' of the seller you mention even more ridiculous: Either a) he doesn't understand the eBay policy or b) he's purposely trying to 'intimidate' folks away from using it. In either case, not a seller I'd say stands as a paragon.
For myself, we always offer as-good-or-better policies than eBay insists on. Why fight the system? Better to go them one-better.
Unfortunately, that system - intended to protect the buyer - has a back-door problem: it is regrettably true that many (most) customers have 'learned the system' and will always claim "item not as described" or "defective" or similar to get a) original shipping refunded and b) return shipping paid... even on things that are actually buyer's-remorse and similar not-the-seller's-fault returns, where the customer (in all fairness) should pay the return shipping and not get the original shipping refunded. Yeah, I can argue "cost of doing business" on that too and say you should build it into your profit. But it doesn't make it less annoying when it happens. The only 'cold comfort' there is when you get back a 'defective' item that turns out to be just perfect, and you can at least re-sell it to try and recoup the loss.DGAF
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December 24th, 2017, 08:11 PM #22
Re: Horseshoe Pike Gun Shop in Hershey Be careful
Ok. Here are a few observations.
1. He refunded your money when you were dissatisfied and came back with it sans the $5 transfer fee. Believe me Ive dealt with a few FFL dealers that would have told you to pound sand and get out.
2. You are upset he didn't contact you after the refund. Ok. Why should he? He's under no obligation to and you already took the gun back and expressed that you were dissatisfied with it. He probably thought it would have been another hassle as he had already talked to you multiple times and sent photographs. You bought the gun and showed up a short time later wanting a refund. Try to see the other side here.
You seem to have perceived an issue with his business that isn't necessarily reality. I'd urge you to think about this post as it really looks like you are trying to shame a small FFL dealer based on what appears to be, from myself and a lot of the other commenters, a non-issue.Last edited by Bellerophon; December 25th, 2017 at 09:23 AM.
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January 13th, 2018, 06:37 PM #23
Re: Horseshoe Pike Gun Shop in Hershey Be careful
I have to agree with others in that I don't see what the problem is unless there's an underlying reason for your post. The dealer sounds like a stand up guy...
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