Quote Originally Posted by cdi View Post

Do not go by what they tell you on the phone- get it in writing- like I did.
And good luck with that, it's like pulling teeth.
I'm working on that now. I got one a from my local office, saying as long as it's "permanently" altered I could use it. I also had the way I planned on modifying it in the email, they said they were checking with the Harrisburg office to see if it qualifies as "permanent".