Pennsylvania Firearm Owners Association
Page 3 of 4 FirstFirst 1234 LastLast
Results 21 to 30 of 31
  1. #21
    Join Date
    Feb 2010
    Location
    e.stroudsburg
    (Monroe County)
    Posts
    3
    Rep Power
    0

    Default Re: Ruger Service Ordeal

    returned 9 month old gp100 that I screwed up,ruger sent shipping label about 1 week later same person called to ask if I would mind if they sent a new gun.Only problem was they would have to build it.Free shipping to local gun store and had to pay background fee again because of different numbers.I told her I did the damage up front,not a problem

  2. #22
    Join Date
    Mar 2007
    Location
    nretsaehtuos, Pennsylvania
    (Delaware County)
    Age
    58
    Posts
    6,667
    Rep Power
    21474853

    Default Re: Ruger Service Ordeal

    Quote Originally Posted by Emptymag View Post
    My Keltec P32 started having ejection problems. I stopped carrying it.
    I forgot all about it for the most part. When I needed money and started going through guns I could sell, I thought "Damn, there's one I don't need, but I can not sell that with a clear conscience."

    I guess I should send it back. I just never think of it. Guess I'll add that to my to do list.
    I would still feel funny about selling it after getting it back if it were fixed. I guess if it ran OK I would, but I would disclose it's history.
    I hear ya, I had a EDC Kahr CW9 that I put 1000's of rounds through and the trigger bar broke. Sent it to Kahr who fixed it no problem, took it to the range was still a good shooting gun but I lost faith in it and haven't carried it since, haven't shot it in years but can't bring myself to sell it.

  3. #23
    Join Date
    May 2007
    Location
    Media, Pennsylvania
    (Delaware County)
    Posts
    1,788
    Rep Power
    2222944

    Default Re: Ruger Service Ordeal

    I sent back a 25 year old Ruger p90. I paid for shipping due to age of gun, but it was repaired for free and returned for no cost.

    Follow through on the process, and write back.

  4. #24
    Join Date
    Jun 2010
    Location
    Wynn, Pennsylvania
    (Montgomery County)
    Posts
    242
    Rep Power
    12191415

    Default Re: Ruger Service Ordeal

    As others have said, you didn't try very hard.
    Call Ruger and ask to speak to a supervisor, they will probably take care of it.
    I never talk to 1st line people that answer the phone, I always deal directly with a supervisor to fix a problem.
    I have no opinion of Ruger since I don't own any.
    Why is it that when some robots are left in darkness they will seek out the light?

  5. #25
    Join Date
    Aug 2013
    Location
    Pittsburgh, Pennsylvania
    (Allegheny County)
    Age
    59
    Posts
    1,265
    Rep Power
    21474841

    Default Re: Ruger Service Ordeal

    I would have tried sending it back before I did any "FIXING" that might not fix anything...and screw up any warranty I may have..

  6. #26
    Join Date
    Sep 2011
    Location
    Zelienople, Pennsylvania
    (Butler County)
    Posts
    3,661
    Rep Power
    21474845

    Default Re: Ruger Service Ordeal

    Quote Originally Posted by Berncly View Post
    As others have said, you didn't try very hard.
    Call Ruger and ask to speak to a supervisor, they will probably take care of it.
    I never talk to 1st line people that answer the phone, I always deal directly with a supervisor to fix a problem.
    I have no opinion of Ruger since I don't own any.
    What "problem" here would cause you to escalate it to a manager? You call, they say "send it back", you send it back.

  7. #27
    Join Date
    Mar 2009
    Location
    Soddy Daisy, Tennessee
    Posts
    46
    Rep Power
    0

    Default Re: Ruger Service Ordeal

    Ruger is tops in my book. Had two ruger rifles purchased over 18 years ago that had issues. Retired and had time to pursue some things so I called Ruger and they sent an RMA corrected the problem and returned it they then sent another RMA for the other one, corrected the problem and returned it all at no charges to me.

  8. #28
    Join Date
    Jun 2010
    Location
    Wynn, Pennsylvania
    (Montgomery County)
    Posts
    242
    Rep Power
    12191415

    Default Re: Ruger Service Ordeal

    Quote Originally Posted by scruff View Post
    Quote Originally Posted by Berncly View Post
    As others have said, you didn't try very hard.
    Call Ruger and ask to speak to a supervisor, they will probably take care of it.
    I never talk to 1st line people that answer the phone, I always deal directly with a supervisor to fix a problem.
    I have no opinion of Ruger since I don't own any.
    What "problem" here would cause you to escalate it to a manager? You call, they say "send it back", you send it back.
    The "problem" is that the gun is broken.
    The 2nd "problem" is that he got conflicting information from the gun shop and from Ruger.
    For anything beyond simple information I always talk to a manager directly.
    I don't view it as an 'escalation'.
    I just prefer to talk directly to someone with some knowledge and authority.
    I used to waste my time with 1st line people.
    But after many decades of talking in circles, getting misinformation, getting second hand incorrect information, and just general idiocy, I don't waste my time with 1st line people anymore.
    Why is it that when some robots are left in darkness they will seek out the light?

  9. #29
    Join Date
    Sep 2008
    Location
    Near Indiana, Pennsylvania
    (Indiana County)
    Posts
    5,398
    Rep Power
    21474850

    Default Re: Ruger Service Ordeal

    Unless a gun shop gives their own warranty, it's not the responsibility of a shop to send a gun back for you.
    Some may do it, some may not, but regardless, it's not their product.

    It's a manufacturer warranty not a retailer warranty.

    I'd call Ruger back and tell them you need a return label, don't ask, tell them you have a busted gun that they need to repair.
    No participation trophies 'round here...

  10. #30
    Join Date
    Sep 2008
    Location
    Private, Pennsylvania
    Posts
    667
    Rep Power
    736068

    Default Re: Ruger Service Ordeal

    Quote Originally Posted by c45man View Post
    I sent back a 25 year old Ruger p90. I paid for shipping due to age of gun, but it was repaired for free and returned for no cost.

    Follow through on the process, and write back.
    I also returned a P90 because the hammer would not remain fully cocked after the first shot. It was not as old as the the one described above. The representative I spoke with said it had to be returned and I was sent a shipping label. In addition, I had to send them payment of $60.00 in case the malfunction was not the fault of Ruger. I received it back a short time later with an explanation of the work done to complete the repair. A spring had come loose in the grip when I inserted a magazine and they snapped it back in place. They noted that if this should happen again, I should just remove the grip panel and put the spring back in. They also noted that it is an issue that is not uncommon. They charged me the $60.00 for this information.

    If the representative had just advised me of this known issue I could have resolved the problem myself. If I could not fix it myself then returning it would be the appropriate next step.

    As far as the Comtrash comment earlier, they have the worst people working there and the worst product.

Page 3 of 4 FirstFirst 1234 LastLast

Similar Threads

  1. Replies: 45
    Last Post: October 25th, 2011, 10:48 PM
  2. ruger customer service
    By PaBimmerGuy in forum General
    Replies: 3
    Last Post: May 11th, 2011, 11:57 AM
  3. Ruger service
    By PisnNapalm in forum Pistols
    Replies: 3
    Last Post: November 17th, 2010, 05:53 PM
  4. Ruger gp 100 or service six??
    By thunderw0lf in forum Pistols
    Replies: 14
    Last Post: June 7th, 2010, 06:18 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Local gun shops | Local shooting ranges | Philadelphia Shooting Ranges | Philadelphia Gun Shops | Pittsburgh Shooting Ranges | Pittsburgh Gun Shops