Dealing with AAC. My Customer Service Nightmare.

[39flathead]

http://www.smallarmsreview.com/displ...darticles=1347

[Emptymag]

It's strange. I've had nothing but great CS from AAC.

It seems from that email that their compliance department (Legal) has directed a company policy in the interest of the business. Their CS can't circumvent Compliance nor should they. CS can't arbitrarily make decisions that go against Compliance.

It seems that they did not explain simply enough for you to understand. CS should have told you after a few emails "Sir, it's AAC's company policy and legal view that we can only repair or replace parts that we receive from the customer."

Evidently, you did not grasp that.

Your problem is not with CS, it's with Compliance.

Customer service did a shit job of dealing with him from the very start.
It sounded more like a shop worker replying between cigarette breaks than anyone with any semblance of "customer service".

[Emptymag]

And in what universe does "fix" mean "we can fix it but it won't be safe to fire because we can't replace the missing part."???

[bogey1]

Why has nobody else figured this out? It was missing the baffle the whole time. That's why it blew apart. They sold you a defective can.

Columbo! You might have something there. Either that the range master didn't really take a good look for it.
Hard to tell at this point. that being said, AAC is a company I would NOT do business with.
The ATF said its OK, why is it so hard to give a guy baffle? Its not like hes asking for all 7, ONE!
Horrible CS.

[ExFlyinguy]

WoW, Thanks for sharing such a detailed review.

It's one thing to not do warranty work on lost parts, but to tell someone that they're shit out of luck on an $800 purchase because they won't replace for a fee, a missing item that is required for proper function. Sounds pretty shitty to me

I have a AAC Pilot .22lr can. Wasn't my first choice but it was in stock when I wanted something for rimfire. Oh well. I had heard rumors about AAC especially since they are now part of the "Freedom Group" which includes others that have gone down hill ~ Remington, Marlin etc.

[Nate7667]

I had heard rumors about AAC especially since they are now part of the "Freedom Group" which includes others that have gone down hill ~ Remington, Marlin etc.

That's the issue right there.
Before that, 6-8 years ago, it's was no issue with AAC.

Another thing, the OP left NFA parts on the range. I would have stayed until they closed and went looking myself. If they would not allow, cool, let's get the ATF involved with the range having baffles and possibly no SOT.

AAC was wrong in how they handled the response. No doubt about that.
The OP was lazy for not putting forth more effort to find his registered items.
Just my opinion.

[39flathead]

That's the issue right there.
Before that, 6-8 years ago, it's was no issue with AAC.

Another thing, the OP left NFA parts on the range. I would have stayed until they closed and went looking myself. If they would not allow, cool, let's get the ATF involved with the range having baffles and possibly no SOT.

AAC was wrong in how they handled the response. No doubt about that.
The OP was lazy for not putting forth more effort to find his registered items.
Just my opinion.

It would have been much better if the op had committed defiant trespass by telling the property owner to kiss his ass, he is staying to find the part of his crappy suppressor.

[Nate7667]

Who said anything about trespassing? I'm talking about waiting until the range was done for the day, line cold, and looking for your property. I doubt the range has that much an asshat managment.

[MichaelVain]

Customer service did a shit job of dealing with him from the very start.
It sounded more like a shop worker replying between cigarette breaks than anyone with any semblance of "customer service".

Well, I don't disagree that CS did not explain the policy very well which led to the escalation. I'm not sure about shit job as a description, but that's fine.

I will say that I have not had to deal with AAC lately, my SDN and Element have been rock solid. It does sound like there's an uptick in complaints which is unfortunate.

[Corey G]

And this thread right here should be a lesson to anyone why you don't shoot an NFA item at an indoor range, and why you don't buy a suppressor anymore of any kind that can't be disassembled. I too when I was reading it was thinking a missing baffle, as at an indoor range a baffle strike would have left evidence on the concrete floor. Never really gonna get to the truth of this one, looks like you learned a $800 lesson.