Another customer service story from Taurus

[harold63]

I wanted to share a little about my most recent CS encounter with Taurus. First of all, it was 6:00 pm when I called, tonight, so maybe everyone with Taurus guns was eating dinner. I only had to endure the old time western music on a bad speaker for about 8 minutes. Anyway, I spoke to a young lady named Nina. Nice that she spoke English, well, and knew a little about what I was talking about. I have had a couple people that didn't speak English, well, so it was a nice surprise.

I purchased a PT 1911 .45 this past Sat at the Ft. Myers show. I got the gun home and was not happy with the fit (built in Feb. 2013), so I called and explained the problem to Nina and she sent me a Fed Ex label through my email and they are picking up all the costs. I want to say they are doing this only because I have not fired the gun yet and it obviously isn't a year old yet. It used to be Taurus would pay for shipping during the first year, but they no longer do this unless you have a newly purchased, unfired gun. Bummer considering it costs $70 to ship a gun, overnight.

Couple more things: the finish of a Taurus is still only one year from date of purchase. The rest of the gun of course is life time. Something that does aggravate me with Taurus that I didn't know is they will not sell me a hammer for a 1911. I actually have to send the gun in to have one put in it. The hammer is for a spare and not a repair. I guess they figure someone would dick up a gun and cause more problems than just the hammer, alone...I don't know, but it didn't pan out. Oh well, looks like a mim WC hammer as a spare.

This isn't a pat Taurus on the back thing, but more of a 'just a little info, though Nina did take as good a care of me as she could. She was also very polite. Anyone thinking of purchasing a Taurus in the near future should know they are still keeping late hours in the CSD, but they no longer pick up the tab shipping unless you have a new, unfired firearm.

[mrnyman]

most gun companies will not sell you a hammer or any other parts that makes the gun goes boom, ruger for example will not sell you a hammer either.

i own 6 taurus' never had to send one back i must be a loucky guy, must remember nina though just in case i need to send one back.

a couple years ago the cuban mayor of miami wanted to make spanish the official language of the city of miami, if i had to send one of my sigs back and had to speak to someone with a strong german accent i would not feel offended sig is a foreign company so is taurus, its a global economy general motors is in brazil making cars and taurus is in the us making guns. glad taurus took care of the matter.

[harold63]

i own 6 taurus' never had to send one back i must be a loucky guy,

.

This is only my second out of 27 total Taurus pistols and revolvers (first was a timing issue with a Tracker, which was fixed on the first attempt), so I feel fortunate, as well.

[bripro]

Best of luck, let us know in eight weeks how it turned out. Im not trying to be a smart ass but why did you buy it if you weren't happy with the fit?

[harold63]

Best of luck, let us know in eight weeks how it turned out. Im not trying to be a smart ass but why did you buy it if you weren't happy with the fit?

'Cause like a dumb ass, I assumed it was ok and didn't check it very well when I bought it, and it was zip tied open, plus the fact that when I asked what the guy could do with the $599 price, he said he'd go to $519, so I poker faced him in the worst way. I never looked at it, again, until the following day. I had purchased 6 other PT 1911's from this same outfit, and all of them were exceptional.

Let this be a lesson to anyone who buys a new gun. Never assume everything is ok with a new gun when you buy one. Inspect the shit out of it, first, then talk numbers.

[harold63]

Best of luck, let us know in eight weeks how it turned out.

I should have put this in, before. Nina said the turn around time, now, is 4 to 6 weeks, but because they do not get many 1911's in for repairs, it would likely be closer to 4, or less, even. To show how much I don't know about Taurus repairs, they now have an on line repair status for your firearm. www.taurususa.com

[Lycanthrope]

Why not buy an aftermarket hammer instead of a replacement Taurus hammer?


Lycanhasabout5layingaroundthrope

[harold63]

Why not buy an aftermarket hammer instead of a replacement Taurus hammer?


Lycanhasabout5layingaroundthrope

Yea, I'm going to order two of their MIM hammers. $28 ea at Brownell's.

[Lycanthrope]

Yea, I'm going to order two of their MIM hammers. $28 ea at Brownell's.

Yeah, but why not order a better hammer?....and why would you need two?

Nothing really against Taurus hammers....just curious because you can get a faster hammer to decrease lock time.

Lycanalmostsamecostthrope

[harold63]

Yeah, but why not order a better hammer?....and why would you need two?

Nothing really against Taurus hammers....just curious because you can get a faster hammer to decrease lock time.

Lycanalmostsamecostthrope

Because I cut the hammer hooks a little close for comfort (.019") and I want a spare ready to drop in. I don't want to mess with restoning that hammer because it never has felt right. The other PT 1911's I did are very good...it's just this particular one that never felt right. Which hammer do you suggest for being faster? I know the WC BP hammer is good, but it is $50.