PICS put me in "Undetermined Status"

[SNAFUG36]

hi all...new here and frustrated.Wife bought a pistol for me for christmas from online store.paid in full.Gift was recieved at my FFL and when i went to pick it up it took the dealer 45 mins -1 hour to get thru to pics.When he finally did he was irate at the difficulty.Then he told me he had bad news,and informed me he had reached an"operator" and i was put on a 15 day research list.Well today was 15 days and he informed me I was classified "undetermined".He gave me a challenge form for me to fill out.In 2011 i was arrestd in Ohio for driving recklessly and pled guilty,and in the 80s as a teenager was given some summary citations,nothing serious.If I get denied ,what are my options?My FFL has my 500$ gun that i want very badly and i dont know what options i have!! help!...btw...my wife passed a pics in 15 minutes!

There are some confusing point in your post...

-wife bought you pistol for Christmas, when you say she passed PICS in 15 minutes, I'd assume this mean that she went to the FFL initially and picked it up?
- Did she accompany you this second time to the FFL to fill out the proper paperwork involved for the transfer of a handgun
-Since she is the initial transferee, did the FFL offer to transfer the handgun back into your wife possession?

IANAL