Results 1 to 10 of 42
-
March 15th, 2012, 08:35 PM #1
Warranty claim: am I asking too much/being too picky?
Hey everyone,
I took receipt of a brand new AR-15 from a high-end ($2k+/rifle) company last week, and noticed that a few things on my gun were off. In particular, the following was wrong with the rifle:
- Gas block and/or handguard canted by a few millimeters/degrees
- Some removable parts weren't entirely removable
- Due to the above, when I tried removing some of these parts, I scratched parts of the rifle on literally the first disassembly
With regards to points 2 and 3, you could tell the parts weren't completely jammed, so I thought if I could delicately unjam whatever resistance was holding them back, it would all loosen up from there. After all, it was a new rifle, and I thought it probably just needed some break in. Turns out it wasn't just a break in issue, and there was something wrong with the parts themselves. During my removal of these jammed up parts, some scratches occurred.
I sent the rifle back for warranty repair with a list of the problems, and the jammed up parts were fixed. They now remove and function exactly as expected. However, the gas block and/or handguard is still canted by a few millimeters (the barrel is still free-floated, but the cant is definitely there), and none of the scratched parts were fixed or replaced.
Would I be asking too much in asking for another shipping label and stressing that I want these parts fixed?
The canted gas block/handguard may not even affect the function of the rifle, to be honest, but for what I paid, whether the cant is only cosmetic or not, I feel that it shouldn't be there. The parts should line up perfectly.
The scratched up parts I feel should also be replaced, because if certain removable parts weren't jammed up or mismatched (or whatever they were), the scratches wouldn't have occurred in the first place. I'm less confident on asking for this, however, since technically it was me that caused the scratches.
My conclusion: this was a $2.5k rifle, and for that much money, everything should be damned perfect right out of the box. I'm justified in asking for replacements of whatever can't be fixed outright.
Anyway, thanks for the help, PAFOA. I intentionally left the brand and other details out as it will attract trolls, and the company hasn't gotten a chance to respond to my second warranty request (I'll be calling them tonight and leaving a message). Sorry for the generalities, and any help you can provide would be much appreciated.Slaves don't own arms; free men do.
-
March 15th, 2012, 09:04 PM #2
Re: Warranty claim: am I asking too much/being too picky?
You bet your ass it better be perfect. From what I gather based on $$, you went with a Top Tier Co. and got a sub par product and sub par workmanship. I'd be going the EXACT same route as you.
I think leaving the company out was a good idea for now too. Its kind of beside the point at the moment. What does matter is that they stand behind their product and take care of their customers. Perhaps you could tell us who they are a little further down the road.
Good luck, keep us postedand to the dust you shall return
-
March 15th, 2012, 09:10 PM #3
Re: Warranty claim: am I asking too much/being too picky?
-
March 15th, 2012, 09:29 PM #4Active Member
- Join Date
- Jun 2010
- Location
-
Laurel,
Maryland
- Posts
- 148
- Rep Power
- 2224
Re: Warranty claim: am I asking too much/being too picky?
If it were a bottom dollar gun I'd say you're expecting too much. But the sorts of things you are talking about being wrong are what people pay top dollar to get right. They should fix it or return your money.
-
March 15th, 2012, 09:33 PM #5Grand Member
- Join Date
- Aug 2011
- Location
-
Moscow,
Pennsylvania
(Lackawanna County) - Posts
- 4,029
- Rep Power
- 21474853
Re: Warranty claim: am I asking too much/being too picky?
You didnt pay for shit and you got shit. Id be alittle beyond pissed.
-
March 15th, 2012, 09:42 PM #6
Re: Warranty claim: am I asking too much/being too picky?
Yep pissed is an understatement...I am curious to know what company it is. What removable parts did you specifically have problems with? Hell for anything over a grand I would ant it perfect!
-
March 15th, 2012, 10:51 PM #7
Re: Warranty claim: am I asking too much/being too picky?
Paying that kind of money, you have the right to be pissed IMO.
That said, if you noticed a problem with parts, why didn't you notify them before you turned kitchen table gunsmith?
If I were to buy a 2K+ rifle and I couldn't get something apart that should be able to come apart, I'd have been on the phone before trying to delicately unjam anything.
A co-worked recently bought a Sako TRG22.
When the rounds would feed from the magazine it seemed they would gouge into the feed lips pretty badly and he felt that the brass was not even suitable for reloading after that.
It was actually leaving a curl of brass in the mag housing.
He asked if I could take it to my buddies shop to look at, I suggested he contact Sako.
They sent him a new mag, still the same problem.
He called back and they sent him a pick up tag.
Sorry to say, but you scratched up the finish, not them, if they refuse to fix it, live and learn, the gas block however should be right and that I'd bitch about.
-
March 15th, 2012, 10:55 PM #8
Re: Warranty claim: am I asking too much/being too picky?
AR's are stupid easy to machine. IDK who your manufacturer is, but there is no excuse to have a part that out of spec. Then again, the best AR's don't cost that much.
-
March 15th, 2012, 10:57 PM #9Grand Member
- Join Date
- May 2010
- Location
-
Butler,
Pennsylvania
(Butler County) - Age
- 73
- Posts
- 1,053
- Rep Power
- 16314
-
March 15th, 2012, 11:08 PM #10
Re: Warranty claim: am I asking too much/being too picky?
Slaves don't own arms; free men do.
Similar Threads
-
Warranty Claim on an SR9c defective from factory (10 days old)?
By EandGWZ in forum PistolsReplies: 16Last Post: February 3rd, 2012, 01:15 AM -
AR 1:9 twist why is it so picky?
By JB70 in forum Ammunition & ReloadingReplies: 23Last Post: May 2nd, 2011, 07:17 PM -
my 1911 is ammo picky
By Joel Dreggie in forum PistolsReplies: 34Last Post: March 10th, 2010, 02:54 AM
Bookmarks