Poor customer service at Glock

[silkworm]

Oct. 2011
A couple of months back I bought a glock 22 gen 3 from a LGS. The first time I took it to the range I was about 50-60 rounds through it when the slide locked halfway back and wouldn't budge. I took it out front (the range is a "glock certified" dealer) and they couldn't get it to free up either. They told me to send it back to glock.
Nov 2011
Glock found I had a squib/double feed that bulged the barrel. They said this was caused by the rounds, Remington UMC. I was told that they were the ones to speak with.
Jan 2012
I contacted Remington and, after sending my remaining rounds (I bought in bulk) to them over the Christmas holiday, they found the rounds to be "not up to specifications" and agreed to pay all damages to my gun, as well as replace the rounds that I sent. Sounds great.
Feb-Mar 2012
The woman at Remington called and told me that after many phone calls and emails to the service department at glock she was getting no response, from anybody. Apparently she was once put on hold and hung up on. All that she needed was an invoice for a new barrel and the check could be cut, my gun could be returned, and I could be once again shooting. But no.
Meanwhile from glock, I was contacted and told that my pistol needed to be taken care of or shipped back. I told the guy "hold on to it, Remington has agreed to pay". He said "sure thing, I'll make a note of that". Three days later my pistol arrived in the mail, the postmark was from the day before I recieved the phone call. I then called glock to make a complaint to customer service and was recieved by a guy that acted like he was doing me a favor, real jerk.
I informed the woman from Remington of this and she said that if I wanted to buy the barrel myself that she could just mail me the check, adding that this wasn't how they did things but they wanted to make sure their customer was satisfied.
I bought a lonewolf and installed it, thought I was done with glock.

I'd like to say at this point that glock held no responsibility other than returning calls/emails. I don't fault them for what happened to the barrel in any way.

May 2012
I recived an email from glock, in fact it was the guy I talked to that agreed to hold my pistol. The email stated that they had to send my pistol back or fix it!! This would be the same one I've had in my possesion since mid March!

Originally I hadn't planned on starting a rant thread, I figured that although it was frustrating I wasn't really out any money so I'd just be bitching. I was very pleased with Remington's actions and dissapointed by glock, and I sent them both emails letting them know that.

BUT
When a company doesn't know where an item, muchless a firearm, that they are entrusted with is located? Then yeah, I have a problem! The question now is, do I contact this guy and tell him to send it back or just let them look for it and not find it?

Again, glock didn't really do anything wrong until their service dept. got involved




I thought that maybe this should go in pistols or feedback but I put it in general since it didn't really seem to fit either. If mods feel it should be moved, then please do so.