I was at Lowes today that's located in Sellersville with a buddy of mine that was a fairly frequent customer at this shop, and he brought a knife in a while ago to have sent off for free sharpening to the company, and for whatever reason, Paul never sent it off and sharpened it himself, and tried to charge him I think $30. So, today when he went there to find out what the deal was, and informed Paul of what he wanted him to do, Paul tossed the knife to him and said "don't ever come back to my store, ever". I'm not sure of the circumstances leading up to this, but as far as I'm concerned, you should NEVER treat your customers like this, and I will never be doing business with him as a result.