Pennsylvania Firearm Owners Association
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  1. #11
    Join Date
    Jan 2010
    Location
    Montgomery County, Pennsylvania
    (Montgomery County)
    Posts
    1,457
    Rep Power
    0

    Lightbulb Re: Tanners in Bucks Co.

    Quote Originally Posted by RJR View Post
    I thought we were doing the right thing by getting back to you so quickly. Again I apologize and hope you will give us another chance for your business.
    Of course I will, Ray. Read my first sentence.

    I'm just a little touchier about my privacy than others.

  2. #12
    Join Date
    Feb 2010
    Location
    New Britain Township, Pennsylvania
    (Bucks County)
    Age
    32
    Posts
    2,885
    Rep Power
    372624

    Default Re: Tanners in Bucks Co.

    Quote Originally Posted by 7998 View Post
    Hey Ray you can call me next you have special going on like the M&P .357's or the CX4's, MSAR's, 6920's, I won't get mad. In fact if you have mailing list or calling list put me on it.
    Btw welcome to the board.
    Yeah put me on that list too! I can't get in to the store everyday, and I know there are some crazy deals that come and go before I even hear about them. This is Chip, I'm pretty sure you guys have my number

  3. #13
    Join Date
    Mar 2011
    Location
    Bedminster, Pennsylvania
    (Bucks County)
    Posts
    3
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    0

    Default Re: Tanners in Bucks Co.

    Quote Originally Posted by Yentl Marmelstein View Post
    Great place and Bert is always good to me.

    Problem is, I bought a gun there a few weeks ago and recently did an email inquiry about the availability of a certain handgun.

    My phone rings and it's Tanner's, to talk to me about the inquiry.

    I said "This is an unlisted number. How did you get it?"

    "We have our ways."

    I expressed my dissatisfaction that they are using information on firearms purchase forms for purposes other than for that it is intended.

    I spoke to Ray directly and expressed by dissatisfaction with this practice.

    "We get 200 emails a day. It's just easier this way."

    "Well, Ray, if you can't respond to emails, then perhaps you shouldn't use email."


    so let me get this straight....you inquired about some gun prices by e-mail..and the boys at Tanners were nice enough to do the research and call you back...and you are complaining????? WOW!!!! that only sounds like GREAT customer service to me..but maybe thats just me...
    Keep up the great work- Ray, You Guys ROCK!!!

  4. #14
    Join Date
    Jan 2009
    Location
    My Castle/ Bucks County, Pennsylvania
    Age
    45
    Posts
    1,642
    Rep Power
    15906576

    Default Re: Tanners in Bucks Co.

    Quote Originally Posted by Msarm8 View Post
    so let me get this straight....you inquired about some gun prices by e-mail..and the boys at Tanners were nice enough to do the research and call you back...and you are complaining????? WOW!!!! that only sounds like GREAT customer service to me..but maybe thats just me...
    Keep up the great work- Ray, You Guys ROCK!!!
    You have to understand.
    1. It is Yentl Marmelstein. He is somewhat mental to begin with.
    2. He does have half a point.
    3. It has been resolved.

  5. #15
    Join Date
    Nov 2009
    Location
    Masapequa Long Island, New York
    Posts
    94
    Rep Power
    1136976

    Default Re: Tanners in Bucks Co.

    Ah, one of my favorite expressions. " No good deed goes unpunished"

    TJ

  6. #16
    Join Date
    Mar 2011
    Location
    york, Pennsylvania
    (York County)
    Age
    43
    Posts
    317
    Rep Power
    9565

    Thumbs up Re: Tanners in Bucks Co.

    Quote Originally Posted by RJR View Post
    This is Ray Jr from Tanners. This is my first post on this forum. I have been following it for years and learn some great information from everyone. I remember this conversation from a few weeks. I received an email that night inquiring about some prices on a few guns. The next morning I had one of my sales staff call our suppliers to find out some pricing and availability. My salesman found out prices on at least 10 different versions of the model gun that the customer was looking for. Some versions were in stock and some where not. I knew the customer bought a gun from us a week before so I knew his telephone number was in our computer. I thought it would be easier if we called him to go over all of the information. Sometimes it is easier to call someone than go back and forth with email. I do receive over 200 emails a day from local and Gunbroker customers. Email is fine but I would rather talk to someone on the phone especially when you are going over 10 different items with all different prices. I did not realize that your phone number was unlisted and that you did not want to receive any phone calls. This was a honest mistake by us and I apologize. I thought we were doing the right thing by getting back to you so quickly. Again I apologize and hope you will give us another chance for your business.
    Ray you were more professional then I would have been to that post.
    I AM A PROFESSIONAL. DON'T TRY THIS AT HOME

  7. #17
    Join Date
    Jun 2010
    Location
    warminster, Pennsylvania
    (Bucks County)
    Posts
    2,655
    Rep Power
    21474848

    Default Re: Tanners in Bucks Co.

    Quote Originally Posted by coble View Post
    Ray you were more professional then I would have been to that post.
    that's ray. jr or sr. that's why we keep going back....plus the prices, service, honesty...etc,etc,etc.

  8. #18
    Join Date
    Sep 2008
    Location
    Moon Township (Pittsburgh), Pennsylvania
    (Allegheny County)
    Posts
    65
    Rep Power
    282

    Default Re: Tanners in Bucks Co.

    I have never been there without buying a gun...sometimes several. Everytime I take a trip east I make sure to stop by. Ray is the man.

  9. #19
    Join Date
    May 2009
    Location
    127.1.1.1, Pennsylvania
    (Bucks County)
    Posts
    2,863
    Rep Power
    1591780

    Default Re: Tanners in Bucks Co.

    Bought my buckmark there today. Love Tanner's

  10. #20
    Join Date
    Dec 2007
    Location
    Bucks County, Pennsylvania
    (Bucks County)
    Posts
    1,884
    Rep Power
    2691567

    Default Re: Tanners in Bucks Co.

    Quote Originally Posted by Yentl Marmelstein View Post
    Great place and Bert is always good to me.

    Problem is, I bought a gun there a few weeks ago and recently did an email inquiry about the availability of a certain handgun.

    My phone rings and it's Tanner's, to talk to me about the inquiry.

    I said "This is an unlisted number. How did you get it?"

    "We have our ways."

    I expressed my dissatisfaction that they are using information on firearms purchase forms for purposes other than for that it is intended.

    I spoke to Ray directly and expressed by dissatisfaction with this practice.

    "We get 200 emails a day. It's just easier this way."

    "Well, Ray, if you can't respond to emails, then perhaps you shouldn't use email."


    i think your complaint is incredibly petty in my opinion. if you don't want anyone calling you you should never give your number out or make it clear you don't want your number used for any reason. i could see being upset if your info was provided to a 3rd party and they called you but for you to be upset over tanners calling you after you made a inquiry in reference to a firearm is ridicules.

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