Not honoring a sale!

**ksig1869** · February 8th, 2011, 09:48 AM

Originally Posted by KINGOWOOD

It happens, happened to me with On Point on a Daniel Defense carbine. Price was like 875.00, I ordered one, called Roger and King Shooters to start the FFL ball rolling and then later got a call back informing me that they couldn't do the deal because the prices had been raised by DD to $1030.00. Price increase was confirmed so I let it go as no big deal. I don't expect businesses to lose money by mistake, sometimes there is a lag between actual prices and prices online. If the seller made an honest mistake, how can you get upset? What if it was your business? I own 2 businesses, its a pain in the ass.

So they don't know how much they bought the product from the manufacturer for? And they don't have time between their manufacturer order and delivery to change the price on their website? If they truly made a mistake that is unfortunate, they should be up to date with their inventory.

I've had good and bad experiences purchasing on-line and in-store. The good stores will do something to resolve the mistake whether it is throwing in a few magazines or offering a decent discount.

However, if no transaction took place then I don't see any problem. That I can see as an honest mistake. But if money changes hand they should honor that price the consumer purchased that item at. If I had a business I would make sure I'm not losing my money on stupid mistakes.

My two cents.

**wellcraft** · February 8th, 2011, 06:23 PM

was there a disclamier on their webpage that covers misprints concerning price???? it's hard to tell if they were truely trying to bait and switch or made an honest mistake. some businesses are big enough to absorb the loss and others are not so i wouldn't be to upset about it since no money changed hands so you're really not out anything except the time you spent on-line ordering the gun. honest mistakes happen and i don't think a business should necessarily have to honor the wrong price and sell the item at a loss. if 10 other people ordered the same rifle at the incorrect price should the business sell the rifle to all 10 buyers at a loss????? if you posted a WTS add in the classified and list the item at 50 bucks when you actually meant 500 would you sell the item for 50 bucks or explain you made a typo when posting the add???

when i was looking to buy a SIG 522 Tanners had an advertised price of 399 but didn't have any in stock. when the 522's came in the price from the distributor was higher so Tanners price was higher by 29 bucks. i had money down and they offered to refund me my down payment but i choose to buy the rifle anyway.

**ksig1869** · February 9th, 2011, 09:57 AM

Originally Posted by wellcraft

was there a disclamier on their webpage that covers misprints concerning price???? it's hard to tell if they were truely trying to bait and switch or made an honest mistake. some businesses are big enough to absorb the loss and others are not so i wouldn't be to upset about it since no money changed hands so you're really not out anything except the time you spent on-line ordering the gun. honest mistakes happen and i don't think a business should necessarily have to honor the wrong price and sell the item at a loss. if 10 other people ordered the same rifle at the incorrect price should the business sell the rifle to all 10 buyers at a loss????? if you posted a WTS add in the classified and list the item at 50 bucks when you actually meant 500 would you sell the item for 50 bucks or explain you made a typo when posting the add???

when i was looking to buy a SIG 522 Tanners had an advertised price of 399 but didn't have any in stock. when the 522's came in the price from the distributor was higher so Tanners price was higher by 29 bucks. i had money down and they offered to refund me my down payment but i choose to buy the rifle anyway.

Business and personal sales are two different things. So they are not really comparable. Businesses are accountable for their business practices through the BBB. For a private sale, if the same events occurred and the "seller" took someone money without the product that would be considered fraud. Thats illegal. (Seedy business dealings are too)

There is also a a huge difference between earlier scenarios and a typo.If an item is generally worth ~$500 but is posted for $50, it should be a trigger that goes off in your head that tell you something is wrong. Either there is a typo (reasonable assumption) or there is a catch (maybe defective). Or if an item is listed as such, you should come to the conclusion it is a typo or stolen. (BTW if an item is stolen and sold for a considerable reduction on fair market value; you could be charged and convicted of receiving stolen property.

So in conclusion, I expect a company to honor a sale when an item or service is purchased. But there are limitations and a little thought needed on the side of the purchaser.

Thanks

**ErSwnn** · February 9th, 2011, 10:40 AM

They should honor the advertised price. It would have been solidly to their benefit not only to sell it as agreed but to inform you that although they made a pricing error the price as quoted will stand. Instead of coming on forums talking about rejected sales you'd be here touting their customer service and dedication. $150 is the difference between negative internet chatter and positive. It's a no-brainer what I would have done. One sale off of the positive comments would cover the underprofit, two puts them in the black. 100 makes for a very nice month.

**nfafan** · February 9th, 2011, 12:52 PM

Originally Posted by ksig1869

So they don't know how much they bought the product from the manufacturer for? And they don't have time between their manufacturer order and delivery to change the price on their website? If they truly made a mistake that is unfortunate, they should be up to date with their inventory. <snip>

My two cents.

Classic Arms did that to me; these hicks seem to have the time to come up with a daily web homily - but can't update web inventory.
That and the fact that they can't give a proper shipping quote - until you discover you've been gouged. No more business from me.

OTOH, AIM Surplus has been FANTASTIC.

**LisaA** · February 9th, 2011, 01:00 PM

Originally Posted by nfafan

Classic Arms did that to me; these hicks seem to have the time to come up with a daily web homily - but can't update web inventory.
That and the fact that they can't give a proper shipping quote - until you discover you've been gouged. No more business from me.

OTOH, AIM Surplus has been FANTASTIC.

I cannot stand Classic Arms' Web site anymore: the daily message, disorganized pages, out of date inventory. I have to start looking more at AIM Surplus.

**Metz** · February 9th, 2011, 01:25 PM

OP, do you have an email wth order confirmation? Does it state the price?

Anyway, report them to BBB regardless. There should be a(nother) record of such conduct.

I've been in online retail business for years. Yes, mistakes happen. And the retailer is responsible for every mistake. When he overcharges someone - he should return the balance in question pronto. Very pronto. With apologies and cherry on top. And if undercharges... well, the decent business will just suck it up and ship the item.

**Inigoes** · February 9th, 2011, 04:30 PM

Yes, but it's not worth the fight.

They have been reported to the BBB, but have purchased a better rating (A+).

I've checked into their background after this transaction went down the tubes. A lot of disenfranchised customers.

check out http://www.complaintsboard.com/compl...m-c316806.html

Thankfully, it didn't cost me any money, and am warning fellow buyers.

**KINGOWOOD** · February 9th, 2011, 07:13 PM

Originally Posted by ksig1869

Business and personal sales are two different things. So they are not really comparable. Businesses are accountable for their business practices through the BBB. For a private sale, if the same events occurred and the "seller" took someone money without the product that would be considered fraud. Thats illegal. (Seedy business dealings are too)

There is also a a huge difference between earlier scenarios and a typo.If an item is generally worth ~$500 but is posted for $50, it should be a trigger that goes off in your head that tell you something is wrong. Either there is a typo (reasonable assumption) or there is a catch (maybe defective). Or if an item is listed as such, you should come to the conclusion it is a typo or stolen. (BTW if an item is stolen and sold for a considerable reduction on fair market value; you could be charged and convicted of receiving stolen property.

So in conclusion, I expect a company to honor a sale when an item or service is purchased. But there are limitations and a little thought needed on the side of the purchaser.

Thanks

As a 13 year member of the BBB of Eastern PA(now Metro area, incl Wash DC) I can tell you have zero idea of what the BBB does. The BBB has no power other than to report what people report to it. Business are not accountable in any way to the BBB. If people get ripped off, they call the BBB. The BBB may call the business on the customers behalf to try to negotiate a deal, the business may tell the BBB to pound sand. The BBB then rates the business according to their scale. Then you can check a companies rating before you do business with them. That's it. Besides that, they do a shitty job anyway, waste of 360.00 a year to me but people like the BBB logo?

Another post above says about a business not knowing what they paid for an gun. Not all internet companies have everything they sell in stock, with today's computer programs, UPS, FEDEX, ect, logistics work by shipping what you need when you need it. So if I have a gun advertised because my wholesale dealer has them in stock, I sell one and my dealer says the prices went up since I listed them for sale, then what? Nobody wants to give an inch, thats whats wrong with the country, me me me me. WTF? If the guy made a mistake, he made a mistake, cut the guy some slack. Bait and switch is when you swap am inferior item for a more desirable item, not tell customer prices were wrong. Concentrate on whats important, ease up, pump the brakes, however you want to say it. Trying to beat up an internet gun dealer who's price was wrong? I'm way past that shit in life.

**streaker69** · February 9th, 2011, 07:18 PM

Originally Posted by Inigoes

Yes, but it's not worth the fight.

They have been reported to the BBB, but have purchased a better rating (A+).

I've checked into their background after this transaction went down the tubes. A lot of disenfranchised customers.

check out http://www.complaintsboard.com/compl...m-c316806.html

Thankfully, it didn't cost me any money, and am warning fellow buyers.

I think the lesson here is, whenever you're dealing with a company you've never dealt with before, you should do some research first. I never order anything without first looking them up. Googling for their comany name +complaint or something like that. You'll always find someone complaining about everyone you google, but if you read through, you'll normally be able to tell if it's bullshit complaints or not.