Pennsylvania Firearm Owners Association
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  1. #1
    Join Date
    Jan 2010
    Location
    somewhere, Pennsylvania
    (Lehigh County)
    Posts
    110
    Rep Power
    145

    Default No response from customer service

    I received an email saying my subscription was expiring, so I renewed with Paypal on 12/31. On 1/1 my account was charged again (apparently automatic renewal). I tried contacting the forum by email and got no response. I then tried to email customerservice@pafoa.com. The message was not delivered after 9 attempts. Please help!

  2. #2
    Join Date
    Jul 2009
    Location
    Center Ice, Pennsylvania
    (Schuylkill County)
    Age
    35
    Posts
    2,783
    Rep Power
    21474853

    Default Re: No response from customer service

    I'm sure Dan will be on in a bit to address your issue... just as that poster with the kitten on it says, "hang in there"
    III%

  3. #3
    Join Date
    Mar 2006
    Location
    Philadelphia, Pennsylvania
    (Philadelphia County)
    Age
    42
    Posts
    4,353
    Rep Power
    4350210

    Default Re: No response from customer service

    My apologies for this, I was away on vacation. Additionally however the reason your email failed was because you emailed customerservice@pafoa.com instead of customerservice@pafoa.org

    We don't accept email on the .com domain.

    I will look into the issue today.
    Dan P, Founder & President, Pennsylvania Firearm Owners Association
    Purchase a Forum SubscriptionBuy some PAFOA MerchandiseHelp PAFOA's Search Engine Ranking


  4. #4
    Join Date
    Jan 2010
    Location
    somewhere, Pennsylvania
    (Lehigh County)
    Posts
    110
    Rep Power
    145

    Default Re: No response from customer service

    Many thanks to Dan for resolving this for me!

  5. #5
    Join Date
    Dec 2007
    Location
    Northampton County, Pennsylvania
    (Northampton County)
    Posts
    17,641
    Rep Power
    21474870

    Default Re: No response from customer service

    Quote Originally Posted by wheelman53 View Post
    I received an email saying my subscription was expiring, so I renewed with Paypal on 12/31. On 1/1 my account was charged again (apparently automatic renewal). I tried contacting the forum by email and got no response. I then tried to email customerservice@pafoa.com. The message was not delivered after 9 attempts. Please help!
    Paypal is anti-gun so I would send him a check or money order next time. Considering that this is a Second Amendment rights website. Dan does a good job with the checks and money orders but it could take him between a few days to a couple weeks (at worst), so send in your renewals early.

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