ruger warranty

[fxt]

Is it normal for when you call ruger asking about warranty work that they ask if you could send an email with pictures to determine what they are going to do.

this is for my LCP that developed a burr on the feed ramp causing FTL's


Jeff

[7998]

That stinks good luck with it.

[39flathead]

Ruger is sounding more and more like Taurus everyday.

I would tell them that it has a burr on the feed ramp and that you are going to need them to fix it and that would be it.

If they persist, tell them that you spent your money on their product instead of a digital camera and that you would like them honor their warranty.

[WSM]

They'll send you a shipping label and make it right. It usually takes them about 10 days to get the gun back to you.

[fxt]

i sent them out the best pics that i could get.

i'll give it a few days to let them respond. if i don't hear anything i'll them another call.

[fxt]

pics are always good

[Ronin]

Ruger doesn't offer a formal warranty of any kind. Never has, never will. They take the stance that if your gun is broken due to a problem they caused, they will fix it at no charge to you. However, they are in no way legally bound to fix anything they make.

That being said, their "warranty" service is pretty good.

[fxt]

ruger got back to me today.

i have to recall them and have them send me a prepaid shipping label. they just need the rest of my info.

[fxt]

just got the gun back today.

they replaced: barrel, guide rod, recoil spring and slide

basically a new gun

[GreenBlood10]

That's good to hear. I have always been fond of Ruger products. Glad they were able to make it right for you.

GB