Pennsylvania Firearm Owners Association
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  1. #1
    Join Date
    Oct 2008
    Location
    West Chester, Pennsylvania
    (Chester County)
    Age
    49
    Posts
    134
    Rep Power
    112

    Default Excellent Springfield Armory Cust Service

    Not sure where to post this.

    I hated to do it but I had to send my SA MilSpec off to get repaired cuz the plunger tube fell right off at the range. Emailed them the next day, they immediately emailed me a prepaid fedex label, boxed it up and shipped it that same day. Exactly 2 weeks later my 1911 arrives at my front door. They replace the plunger tube, tuned the extractor, reamed the chamber and polished the feed ramp and tested it. They sent me back a dirty pistol which I loved cuz it proves they actually test fired it.

    Just wanted to give SA and A+ for customer service. Going above and beyond.

  2. #2
    Join Date
    Mar 2009
    Location
    Levittown, Pennsylvania
    (Bucks County)
    Posts
    1,721
    Rep Power
    9892391

    Default Re: Excellent Springfield Armory Cust Service

    That is an interesting theory about enjoying receiving a dirty gun. Maybe I should change my opinion of Smith and Wesson sending my PPK/S back dirty.

    -Zach

    Quote Originally Posted by sig83 View Post
    Not sure where to post this.

    I hated to do it but I had to send my SA MilSpec off to get repaired cuz the plunger tube fell right off at the range. Emailed them the next day, they immediately emailed me a prepaid fedex label, boxed it up and shipped it that same day. Exactly 2 weeks later my 1911 arrives at my front door. They replace the plunger tube, tuned the extractor, reamed the chamber and polished the feed ramp and tested it. They sent me back a dirty pistol which I loved cuz it proves they actually test fired it.

    Just wanted to give SA and A+ for customer service. Going above and beyond.

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