Quote:
Originally Posted by MOUNTAINORACLE
I will probably never purchase another Glock product as I feel that Glock should have mailed me the trigger bar free of charge. It was a problem with Glock 29, Glock was aware of the problem and the fix, and as far as I am concerned that is terrible customer service. I bought a Smith & Wesson X-Frame 500 magnum when they first came and the front sight blade insert was the incorrect one for the load that I was firing---called Smith's Customer Service and mailed me 3 different sight blade inserts to try at no cost to me. Now, that's customer service.
oracle
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The different between mailing someone front sight blades and trigger assemblies is huge -- entirely different world.
When is the last time you heard about an unintended discharge that resulted from an improperly installed sight blade insert? The liability for an incorrectly installed factory trigger assembly shipped, knowingly, from the factory to the end user is tremendous (I say this as someone whose core practice area is plaintiff-side litigation). Front sight blade? Who cares.
And before you start talking about how wonderful S&W's service is, remember, it was S&W that pioneered the idea of refusing to sell certain parts to private individuals --
even factory trained gunsmiths when they introduced the .357 Magnum in 1935 and wouldn't sell replacement cylinders for it. If you wanted a cylinder replaced because of a problem or defect, you had to send it to the factory. Why? Because they knew that some bonehead would install it, improperly, in a .38-44 N-Frame instead of the pre-27 Magnum frame and blow his little hands off and then sue the company.
Why in the world should Glock put its butt on the line in the hope that the guy installing the parts doesn't screw it up? That's not good business.