Quote:
Originally Posted by MOUNTAINORACLE
Could some more knowledgeable members tell why:
1.) Glock didn't notify customers of the needed upgrade
2.) What exactly is difference in the stock trigger bar and 4256-1 trigger bar
3.) Why wouldn't glock cover the shipping as this would seem to me to be similar to a vehicle recall
4.) Why won't Glock ship me the part so I can install it
Thanks
orcale
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Minor addition to BUCKMARK's comments:
Glock doesn't know which of the guns it was an issue with, thus, it would be a waste to contact everyone who purchased one of the affected models. Even if it affected every one of the affected models, there still would be no way to contact each individual purchaser. We don't have a national gun registry, and Glock doesn't know who you are unless you sent in your warranty card. And the issue emerged on most of the gun boards. I usually hear about recalls in products I use regularly through an online forum before I get anything from the manufacturer. They don't cover shipping because it is expensive. How much do you think Glock made on your G29? $100? $200? Call it $200 -- shipping is $50 in terms of cost and employee time. What rational company is going to dump 25% of their margin? Most gun companies don't cover shipping; it's just the way things are. And they won't ship you the part because Glock doesn't, and never has, sold parts directly to consumers. They are sold only to factory trained Glock armorers and distributors. If they sold direct, and you installed the part improperly, they face potential liability for any injury or harm that results. If I were Glock, I'd do the same thing.
Finally, and most important: Glock knows that people know about the issue, that they buy parts online, and that they install them at home. They also know that people like you are rational and can do the math.
Why would Glock throw away $50 for shipping PLUS the cost of the new part, when they know that you are perfectly willing to pay the $12.50 to a shop to buy the part and install it yourself?
Sure, you'll grumble and complain, but you'll do it -- and it won't stop most people from buying another Glock.
Personally, I wouldn't send my gun to Glock for repair unless it was a MAJOR structural issue. I'm talking about severely peened slides or barrels, thinned breech faces, blown rails, cracked frames -- the sort of stuff that entails a repair I can't do myself or will cost more than $100 in parts.
If the problem is with the guts, or any modular part, I can get the parts cheap, and change them out faster than I can ship it to Glock and get it back. It's a different story if we're talking about a more complicated gun, or something that I don't have the tools for -- then I usually send it to my gunsmith. But the Glock? A $2 punch, the ability to read, and the free schematics and instructions online, are all you need to replace any part.