Quote:
This is part of another post I recently put up.
"I was leaning toward another Glock (owned a 27 for years) but the only one that fits my hand well is the 36 - and I want higher capacity.
Went to Belding and Mull today to fondle the Glocks and stipulated that I wanted a Glock type weapon that would just go bang when I pulled the trigger. He pulled out an XD w/o frame safety and it felt great in my hand."
Adding to this thread because I had a rotten experience lately at "that big gun store" as well. I used to pass B&M weekly but never went in till I saw this thread. My quote says it all but I will expand.
I personally do not like to be "jumped on" when I go into a store to browse. When I walked in, I 1st looked at the bulletin board area to my right by the door. I laughed out loud - loud enough for them to hear me at the counter - about the "Salesman of the Month" poster they had up w/ Obamas picture on it. The woman commented that they get that reaction often. There were 2 men and the woman at the counter at that moment (owners/employees). The woman went to the back while the men stayed out front. They were OBVIOUSLY busy by the discussion I over heard. It was about a previous sale.
I was the only 1 at the time looking in the cases at pistols. When I saw they had a break in their discussion I asked to see the 3 weapons I had called about earlier in the day. I was immediately helped by one of the gentlemen. I held and "played with" the 3 glocks before making my off hand comment that the 36 was the only 1 that really fit my hand well. I then mused out loud that I really wanted to get back to a pistol that had no additional thumb safeties like my 1911 had. I MUST stress here, I did not ask for an alternative to look at, I was just running off at the mouth!
He immediately went into the case again and told me to try this one. It fit perfectly. THIS is what customer service should be like IMHO.
The only reason that I did not buy the gun right there was for lack of funds and lack of knowledge about how the trigger felt. I am in the process of fixing both those problems now. Had I been able and ready to buy I would not have shopped price. I am a firm believer in the concept that customer service is worth a lot!!!
Being that this was my first trip into B&M I do not know how their prices compare. It seems that on this forum you all seem to think they are pretty competitive. That is wonderful!! Service and a fair deal in 1 store is a bonus.
Once I solve my 2 problems I will head back to B&M to see if the great service continues.
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An update to my B&M shopping experience.
Well I solved both my issues listed in previous post and I put my new XD on lay-a-way. And yes, I was allowed to browse to my hearts content UNTIL I asked for help again.
This past trip the store was much busier than my first time in. I browsed until it was my turn then approached the Gentleman and asked to see the XD. My wife also asked to see 3 different pistols. We were helped and I went ahead and put $$ down on my new pistol.
LET ME STRESS: I will only shop where I feel welcome.
I have vowed to never go into Grice again because of multiple bad customer experiences.
I even went to the extreme of multiple emails, phone calls and finally a letter (hand written) sent personally addressed to Tom Grice and NEVER HEARD BACK.
B&M is my new local supplier.